Cisco Call Centre Platform, Using Cisco SIP protocol with Cisco CUBE recording Solution
VoiceCyber Recording system acts as the Session Recording Server while Cisco CUBE acts as the session Recording Client.
Cisco CUBE will forward the RTP streams it receives to the VoiceCyber recording server and the Metadata is the information that is passed by the recording client to the recording server in a SIP session. The recording metadata describes the communication session and its media streams, and also identifies the participants of the call.

Product Features

• With this solution, user not need to worry the end point IP phone model whether have the BIB function or not.

• Best solution for centralize recording with multiple branches requirement with no recording server needed at each branch.