Cisco Call Centre Platform, using “pure software” recording method.
During VoIP phone calls process, recording server obtains the RTP and Skinny protocol signals that generated through the mirroring function of the network switch. By utilizing the CPU and memory resources of the server to record the voice data, it then carries out compress storage.

Product Features

•  Maximum concurrent capacity of a single machine: 1000 channel.

•  Support online streaming monitoring and real-time playback.

•  Support various recording format: MS-GSM, G.729A, MP3, PCM, etc.