Since its establishment in 2001, VoiceCyber Co., Ltd. has been dedicated to providing contact centers with the best human resources optimization solutions (WFO). The company has established its branch offices in Beijing, Guangzhou, Shenzhen, Chengdu and Wuhan with its headquarters in Shanghai as the center, and has established sales networks all over the world including Hong Kong, Tokyo, and Kuala Lumpur (VoiceCyber SEA Sdn Bhd).

VoiceCyber boosts strong independent research and development capabilities. It has set up R&D centers in Shanghai, Beijing, and Chengdu. The independently researched and developed Human Resource Optimization Solution (WFO) was included in the Gartner Magic Quadrant Market Research for Human Resource Management as early as 2015. In order to help its customers to success in the era of big data, VoiceCyber has adopted advanced artificial intelligence technoloty, and has helped customers improve the operational efficiency of the contact center, reduce operational risks, and increase customer loyalty and their own profitability.

As a professional contact center human resources optimization solution (WFO) provider, VoiceCyber has accumulated years of project experience and ample talent and technology reserves, and will continue to delivere more rational and mature products.

 

Company History

2001
  • The company was founded to become the first company in China to focus on R&D recording systems and WFO products.
  • Establish Beijing and Hong Kong branches
2002
  • China’s first digital phone recording system went on the market, breaking the monopoly of foreign manufacturers in this product category
2003
  • Establishing Guangzhou Branch
2004
  • China’s first VoIP recording system came out, once again breaking the monopoly of foreign manufacturers in this product category
2006
  • Launched call center quality inspection products with independent intellectual property rights
2009
  • Signed a strategic cooperation agreement with Teleopti to formally enter the WFM market
  • Establishing a branch office in Kuala Lumpur to open up the Southeast Asian market
2010
  • Launched call center recording and monitoring platform
  • Establish Chengdu Branch
2012
  • Become Huawei’s only Certified Recording System Provider
  • Established a Tokyo branch to formally open up the Japanese market
2015
  • Release call center recording and quality inspection, unified management platform
2016
  • Released call center real-time voice data forwarding system to efficiently interface with artificial intelligence analysis engine
2017
  • Released a high-density IP data preprocessing solution supporting systems over 10000Ch
2018
  • Release Mini Noise noise reduction technology product, which can effectively improve the recognition rate of artificial intelligence

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