Since its establishment in 2001, VoiceCyber Co., Ltd. has dedicated itself to providing the best human resources optimization solutions (WFO) for contact centers. The company has branch offices in Beijing, Guangzhou, Shenzhen, Chengdu, Wuhan, and headquarter Shanghai, and has established international sales networks in Hong Kong, Tokyo, and Kuala Lumpur (VoiceCyber SEA Sdn Bhd).

VoiceCyber possesses strong independent research and development capabilities. It has set up R&D centers in Shanghai, Beijing, and Chengdu. The independently researched and developed Human Resource Optimization Solution (WFO) was listed in the Gartner Magic Quadrant Market Research for Human Resource Management as early as 2015. In order to help its clients succeed in the Era of Big Data, VoiceCyber has adopted advanced artificial intelligence technology and has helped clients improve operational efficiency, reduce operational risks, and increase customer loyalty and profitability.

As a professional contact center human resources optimization solution (WFO) provider, VoiceCyber has accumulated an ample amount of experience, talent, and technology reserves. It will continue to strive to deliver market-oriented and mature products.

 

Company History

2001
  • First company founded in China to research and develop recording systems and WFO product.
  • Established Beijing and Hong Kong branches
2002
  • Released China’s first digital phone recording system in a foreign-monopolized market
2003
  • Established Guangzhou branch
2004
  • Released the first VoIP recording system developed by a Chinese company in a foreign manufacturer dominated market
2006
  • Launched call center quality inspection products with independent intellectual property rights
2009
  • Signed a strategic cooperation agreement with Teleopti to formally enter the WFM market
  • Established a branch office in Kuala Lumpur to enter the Southeast Asian market
2010
  • Launched contact center recording and monitoring platform
  • Established Chengdu branch
2012
  • Became Huawei’s only certified recording system provider
  • Established a Tokyo branch to formally enter the Japanese market
2015
  • Released contact center recording and quality inspection, unified management platform
2016
  • Released contact center real-time voice data forwarding system that efficiently intergrates with artificial intelligence analysis engine
2017
  • Released high-density IP data preprocessing solution for systems over 10000Ch
2018
  • Released Mini Noise noise reduction technology product, which effectively improves artificial intelligence recognition rate