VoiceCyber offers a wide range of recording products and can provide customized recording solutions in accordance with clients’ demands. VoiceCyber’s recording system mirrors audio, and one server can concurrently support 1000 recordings. The solution is mainly used in large and medium-sized contact centers.

VoiceCyber’s recording system is highly integrable, energy efficient, and easy to install and maintain. A “software-only” approach facilitates easy system expansion and good upgradeability; clients only need to add recording servers and licenses, minimizing their investment.

 

Product Advantages

  • High density, high reliability, distributed deployment, centralized management

Designed for large-scale, high-load contact centers. Pick from a variety of data distribution and filtering solutions to ensure server stability.

  • Flexible modular design

Handpick modules to match business needs: unified management module, retention module, backup module, alarm module, etc. Highly flexible.

  • Rights management, multi-level control

Establish multiple roles and assign different rights to different roles. Each user can simultaneously belong to multiple roles to separate management and business rights.

  • Additional functions

Comes with functions such as screen recording, quality inspection, video recording, scheduling, mobile recording, live sound collection, etc. Also supports intelligence quality inspection via artificial intelligence technologies such as speech recognition and voiceprint recognition.

  • File backup, multi-level storage

When a recording file is saved on the local disk, it can simultaneously be backed up to other locations on the network to achieve multi-level storage and ensure data security.

  • File download, transmission encryption

Download and play recording files  through the SFTP secure file transfer protocol and HTTPS secure hypertext transfer protocol to establish an information security channel and ensure data security.

 

Interface Display

 

 

 

 

 

Product Features

Compatible Compatible with a range of PBX types including analog, digital and IP recording. The interface supports single and hybrid environments.  Expandable The system can be optimized and redeveloped according to the needs of your organization and can support small and medium-sized enterprises as well as global companies.
Robust VoiceCyber ’s Recording System is proven to be a safe and reliable solution. The system is equipped with AES 256-bit encryption to ensure that no unauthorized access occurs.  Standard VoiceCyber‘s Recording System is built on Windows and Linux platforms and supports mainstream databases. VoiceCyber uses open standards and non-proprietary hardware to ensure low ownership costs.
Flexible Can be integrated into most third-party platforms such as CRM, CTI, IVR, etc. Provides users with advanced data tags and seamless connectivity.

 

Product Key Features

The well-designed VoiceCyber’s recording system can meet the needs of both traditional and new users, and provides a hybrid solution that allows users to simultaneously support traditional recording and IP-based recording in the same system to lower customer investment.

  • Recycle

The VoiceCyber Recycle feature helps users automatically manage storage resources on a regular basis. You can choose to periodically clear the data on the storage media and database to ensure that your archive system is in good condition. Save yourself from the hassle of managing hard drive space.

  • Data Archiving

VoiceCyber Encryption provides an extra level of encryption to ensure that recording files are not easily accessed in the event of a server security breach. We use 256-bit AES to encrypt each recording file. Even if a classified recording file is stolen, the file will still be protected by encryption.

  • Data Security

VoiceCyber Encryption provides an extra level of encryption to ensure that recording files are not easily accessed in the event of a server security breach. We use 256-bit AES to encrypt each recording file. Even if a classified recording file is stolen, the file will still be protected by encryption.

  • Alarm and Monitoring

VoiceCyber Diagnostic provides a comprehensive alarm monitoring system that allows your IT department to detect and manage any anomalies that may occur in the recording system. VCLog Diagnostic supports three notification methods including email, client notification, and integration of SNMP to NMS.

  • PCI DSS

VoiceCyber PCI-DSS will provide your organization with tools to ensure that recording files comply with PCI-DSS regulations and do not capture any confidential information such as account numbers, credit card information, and other information.

  • Behavior Log Tracking

The VoiceCyber Operation will fully track all activities in the system, including changes that have occurred in the system to even calls. We will track the IP address, host name, username, etc. to obtain complete log tracking. Log reports can be exported to Excel for viewing purposes.

  • Kafka Unified Messaging

Kafka is a high-throughput, distributed subscription messaging system. It centralizes and delivers system message and plays an important role in system intercommunication. It also facilitates third-party application communication and relays emergency alerts and artificial intelligence data (speech-to-text data).

 

Related Product List

835-0001-001, VCLog Main Site, Basic Package License

835-9900-T01, VCLog Targeted User, Registered License

835-9900-V01, VCLog Voice Recorder, Recording License

714-****-***/8**-***-***, not all products included are listed, please contact us for details.