More and more contact centers adopted artificial intelligence technologies to automate contact center operations, in order to reduce labor cost or to inprove contact center management. The effect of artificial intelligence technology is highly correlated with the quality of the original sound, making noise the natural enemy of the recognition rate. How to effectively suppress background noise and uncorrelated sound has become a key technical problem to be solved.

*Background noise: The background noise caused by people talking at the same time when the contact center is seated densely.

* Uncorrelated sound: The voice of neighboring agents accidentally collected by the microphone when the agent is not speaking.

Headsets on the market currently use unilateral sound collection. During the sound collection process, the wearer’s voice is sampled together with the surrounding noises. If the surrounding environment is noisy or the agents are seated closed to each other, the AI engine would have trouble to distinguish between the wearer’s voice and other people’s voices.

The MiniNoise headset for AI is equipped with dual-side voice collection and uses advanced algorithms to suppress unwanted sounds, especially the sound of neighbouring seats and ambient background noise. Even if the agent is not speaking, the voice of the neighbouring seats will not be identified as effective voice. In this way, the artificial intelligence engine can be provided with cleaner original sounds, improving accuracy of recognition.

The MiniNoise AI headsets are used with other related products to provide customers with better artificial intelligence solutions that eliminate noise, which is the natural enemy of artificial intelligence.

As shown in the figure below, VoiceCyber ​​provides noise reduction in four aspects of sound collection, transmission, recording and forwarding.

 

MiniNoise Headset-U features:

Echo reduction

Noise reduction

Background noise reduction

Neighbouring sounds diminishing

 

Related product list

PN/Model Noise reduction Background noise reduction Neighbouring sounds diminishing
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