{"id":2000,"date":"2021-02-04T10:48:35","date_gmt":"2021-02-04T02:48:35","guid":{"rendered":"http:\/\/www.voicecyber.com\/?page_id=2000"},"modified":"2021-03-18T14:46:18","modified_gmt":"2021-03-18T06:46:18","slug":"how-to-solve-home-agent-voice-and-video-recording-management","status":"publish","type":"page","link":"https:\/\/www.voicecyber.com\/index.php\/how-to-solve-home-agent-voice-and-video-recording-management\/","title":{"rendered":"How to solve home agent voice and video recording management?"},"content":{"rendered":"\n

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Trends and difficulties of home agent<\/span><\/strong><\/h1>\n
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\u00a0\"\"<\/td>\nAs we all know, the contact center industry is densely staffed in an indoor working environment. To ensure the safety of employees and prevent the spread of the pandemic, it is undoubtedly a necessary choice for contact center companys to implement remote agents.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
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VCLog SoIP<\/span><\/strong><\/h1>\n
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According from the market demand, VoiceCyber promptly launched the VCLog SoIP home agent voice, video and screen recording solution. This solution is equipped with the ability to record the whole process of remote agent\u2019s voice, video and computer screen operation while carrying out centralized management and storage. Company able to playback voice, video and screen recording files synchronously. Thereby ensuring the working quality and efficiency of the remote agent as well as standardizing the service behaviour of the remote agent. Moreover, it helps to ensure the data control of the company and enabling the company to meet the requirements of compliance.\n

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VCLog SoIP is equipped with powerful features while being able to integrate with the intelligent quality inspection system ICCM developed by VoiceCyber. It added screen interactive data as a recording information for the quality inspection system to achieve visualised intelligent quality inspection, ensure the comprehensive of quality inspection and the intuitive of service process. This enables company to meet the requirements of compliance supervision, update of the service status and quality, and lastly finding and solving problems in time.<\/p>\n

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  • The client side required to install a screen recording client plug-in to collect softphone voice and desktop screen recording locally<\/li>\n
  • The screen recording server supports cluster deployment, and the client-server connection supports active-active redundancy<\/li>\n
  • The web management terminal able to manage system parameters and files as well as supporting real-time monitoring of screens and recording playback<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
    \u00a0<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
    Screen recording and monitoring<\/strong>
    Screen monitoring based on home agent group
    Various screen resolution configuration, multiple screens recording\n

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    Local recording<\/strong>
    Multi-sampling rate: 8k, 16k
    Multiple configuration: mono, stereo, independent, surround sound
    Multi-audio track: speaker, microphone, hybrid speaker and microphone<\/p>\n

    Support two video recording modes<\/strong>
    Record local camera video content in picture-in-picture mode
    Separate recording of local camera video (dedicated camera resource required)<\/p>\n

    Audio recording, video recording and screen recording files playback synchronously<\/strong><\/p>\n<\/td>\n

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    \"\"<\/td>\nCloud Deployment:<\/strong>\n

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    Support cloud desktop<\/span>
    Cross-operating system: Windows, Linux<\/span>
    Cross-browser: HTML5 architecture, without any plug-ins<\/span><\/p>\n<\/td>\n

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    High Availability Design:<\/strong><\/p>\n

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    Supports high availability cluster deployment, downtime of a single server will not cause service interruption<\/span>
    Client video recording files can be uploaded to NAS storage or a storage device and then backed up through asynchronous archiving<\/span><\/p>\n<\/td>\n<\/tr>\n

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    \"\"<\/td>\nProduct Performance:<\/strong>\n

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    Single terminal monitoring bandwidth less than 50kbps<\/span>
    Video recording files are stored as low as 120MB per hour<\/span>
    A single server supports 1000 agent registrations and 500 concurrent recordings<\/span>
    Operating memory of recording client consumes less than 100MB, CPU usage less than 10%<\/span><\/p>\n<\/td>\n

    		\"\"<\/td>\nSecurity Compliance:<\/strong>\n

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    Support screen watermark feature to prevent information leakage<\/span>
    Support automatic verification and upload on client-side screen recording data<\/span>
    Support client screen recording service and process daemon, prevent operation to stop service or end process<\/span>
    Support client video recording notification, display camera recording content on client screen in real time to prevent illegal video recording<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
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    Product Specification<\/span><\/strong><\/h1>\n
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    Server<\/strong> Side<\/b><\/span><\/td>\n<\/tr>\n
    Coding: MP4, Client Resolution: 720P-1080P, Frame Rate: frame\/second<\/strong><\/td>\n<\/tr>\n
    Screen recording service, database service and web service single-machine deployment<\/span><\/td>\n<\/tr>\n
    Operating System<\/strong><\/td>\nWindows Server 2016 \/ 2012 \/ 2008 R2 64 bit \/ Linux<\/span><\/td>\n<\/tr>\n
    Database<\/strong><\/td>\nOracle 11g \/ 12c 64 bit\u00a0 or\u00a0 MySQL 5.7 64 bit or MSSQL 64 bit<\/span><\/td>\n<\/tr>\n
    CPU<\/strong><\/td>\nVM\uff1aIntel i7 4Core 2.8GHz or Xeon 4Core\u00a0 2.0GHz\uff08Minimum Specification\uff09<\/span><\/td>\nVM\uff1aIntel Xeon 8Core 2.4GHz or higher\uff08Recommended Specification\uff09<\/span><\/td>\n<\/tr>\n
    Physical\uff1aIntel i7 4Core 2.8GHz or Xeon 4Core 2.0GHz\uff08Minimum Specification\uff09<\/span><\/td>\nPhysical\uff1aIntel Xeon 6Core 2.4GHz or higher\uff08Recommended Specification\uff09<\/span><\/td>\n<\/tr>\n
    Memory<\/strong><\/td>\n16GB<\/span><\/td>\n24GB<\/span><\/td>\n<\/tr>\n
    Hard disk <\/strong><\/td>\nSATA 7200 RPM or SAS, or SSD<\/span><\/td>\nSATA 7200 RPM\u00a0 or SAS, or SSD<\/span><\/td>\n<\/tr>\n
    C Drive 250GB; D Drive 1TB (the actual required capacity depends on the number of recording channels, call duration and storage time. It is recommended to separately configure NAS storage for MP4 video storage)<\/span><\/td>\n<\/tr>\n
    Network Card<\/strong><\/td>\nAt least 2 gigabit network cards<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
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    Client Side<\/b><\/span><\/td>\n<\/tr>\n
    Coding: MP4, Client Resolution: 720P-1080P, Frame Rate: frame\/second (Key frame rate: 30 frames\/second)<\/strong><\/td>\n<\/tr>\n
    Operating System<\/strong><\/td>\nWindows 7 \/ 8 \/ 8.1 \/ 10<\/span><\/td>\n<\/tr>\n
    CPU<\/strong><\/td>\nIntel i3 4Core 1.6GHz\uff08Minimum Specification\uff09<\/span><\/td>\nIntel i5 4Core 1.8GHz or higher (Recommended Specification)<\/span><\/td>\n<\/tr>\n
    Memory<\/strong><\/td>\n4GB\uff08Minimum Specification\uff09<\/span><\/td>\n8G or higher (Recommended Specification)<\/span><\/td>\n<\/tr>\n
    Hard disk<\/strong><\/td>\nSATA 7200 RPM or SAS, or SSD<\/span><\/td>\n<\/tr>\n
    C Drive 250GB; D Drive 500GB (local cache usage and local files are deleted after uploading to the server)<\/span><\/td>\n<\/tr>\n
    Network Card<\/strong><\/td>\n1 gigabit network card<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>","protected":false},"excerpt":{"rendered":"

    Trends and difficulties of home agent \u00a0 As we all know, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.voicecyber.com\/index.php\/wp-json\/wp\/v2\/pages\/2000"}],"collection":[{"href":"https:\/\/www.voicecyber.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.voicecyber.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.voicecyber.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.voicecyber.com\/index.php\/wp-json\/wp\/v2\/comments?post=2000"}],"version-history":[{"count":13,"href":"https:\/\/www.voicecyber.com\/index.php\/wp-json\/wp\/v2\/pages\/2000\/revisions"}],"predecessor-version":[{"id":2960,"href":"https:\/\/www.voicecyber.com\/index.php\/wp-json\/wp\/v2\/pages\/2000\/revisions\/2960"}],"wp:attachment":[{"href":"https:\/\/www.voicecyber.com\/index.php\/wp-json\/wp\/v2\/media?parent=2000"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}