{"id":2093,"date":"2021-02-23T16:51:57","date_gmt":"2021-02-23T08:51:57","guid":{"rendered":"http:\/\/www.voicecyber.com\/?page_id=2093"},"modified":"2025-04-30T13:51:25","modified_gmt":"2025-04-30T05:51:25","slug":"2093-2","status":"publish","type":"page","link":"https:\/\/www.voicecyber.com\/index.php\/2093-2\/","title":{"rendered":"How to centralize manage physical stores and contact centers?"},"content":{"rendered":"\n\n\n
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Unified Supervision and Traceability of Multi-scenario Service Behaviors of Enterprises<\/span><\/strong><\/h1>\n
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With the rapid growth of enterprise business volume, business disputes and misleading sales also occur from time to time. Some enterprises have gradually realized that in addition to supervising the customer service staff of the contact center, they also need to record and save the important links of the counter service of the physical store and the visit of the field staff to customers, so as to realize that the important information of the service behavior can be reviewed, the problem can be queried, and the responsibility can be investigated, so as to effectively prevent business operation risks and greatly reduce the passive situation of the business hall in responding to complaints in the past. In addition, enterprises also require unified supervision of the service behavior of physical stores, field staff and contact centers.<\/p>\n<\/td>\n

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<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n\n\n\n
\u00a0<\/strong><\/td>\nPain point 1<\/strong><\/td>\n<\/td>\n\u00a0<\/strong><\/td>\nPain point 2<\/strong><\/td>\n<\/tr>\n
\"\"<\/td>\nRapid business growth and service risks coexist, physical stores\/field services lack effective monitoring, and dispute resolution is passive<\/td>\n<\/td>\n\"\"<\/td>\nFragmentation of multi-scenario supervision, Contact centers, offline outlets, and field service data are isolated and difficult to manage in a unified manner<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\nPain point 3<\/strong><\/td>\n<\/td>\n\u00a0<\/strong><\/td>\n<\/td>\n<\/tr>\n
\"\"<\/td>\nLack of service specifications, Lack of constraints on employee behavior, and there are legal compliance risks<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
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MoIP & SoIP & FAPs Combined with VCLog Provide a Complete Solution<\/span><\/strong><\/h1>\n
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VoiceCyber’s unified management solution for physical stores and contact centers, customer experience intelligence, combined with artificial intelligence engines, establishes data interface modules through reliable data interaction, integrates various data of physical stores, field staff and contact centers, and realizes unified management of voice, video, screen recording, quality inspection, etc. in one system. It can carry out multi-dimensional monitoring of physical stores, field staff and contact centers, restrain and standardize the service behavior of employees to the greatest extent, and effectively protect the legitimate rights and interests of enterprises and customers. Enterprise managers can also use typical cases to train and standardize the speech skills and service processes of service personnel, reasonably increase marketing links, improve customer satisfaction, and help enterprises get twice the result with half the effort.<\/td>\n\"\"<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
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Applicable Scenarios<\/strong><\/h3>\n\n\n\n\n\n\n\n\n
\u00a0<\/strong><\/td>\n<\/td>\n<\/tr>\n
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Indoor Space Recording<\/strong><\/p>\n

Using the all-in-one multi-sound card recording system MoIP, with different types of microphones, you can record spatial audio in different areas.<\/p>\n<\/td>\n

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Counter Service Recording<\/strong><\/p>\n

According to a variety of different counter scenes, choose hidden microphones, gooseneck microphones, intercom microphones, wireless microphones, etc., through SoIP can not only record audio, but also combine screen recording, video recording and other functions to record the service process in an all-round way, save and record the complete service process, convenient for post-event data analysis, compliance management, etc.<\/p>\n<\/td>\n<\/tr>\n

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Decentralized Store Recording<\/strong><\/p>\n

VoiceCyber provides FAPs AIoT smart microphone solutions, which can effectively suppress background noise or irrelevant sounds when recording the voices of service staff and customers in physical stores in noisy environments, and support speaker separation, with artificial intelligence engine, so that enterprise data has more value that can be mined. At the same time, FAPs AIoT can also support IP and analog recording calls. In this way, the telephone calls in the decentralized stores, the spatial recording and the centralized recording of the central organization can be managed and queried in a unified manner in VCLog.<\/p>\n<\/td>\n

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Main Functions<\/b> – SoIP<\/b><\/h3>\n
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Record agent PC screen operation process <\/span>according to preset time range<\/span><\/td>\n<\/td>\nRecord voice by connecting to <\/span>
\nmicrophone of the sound card <\/span><\/td>\n		<\/td>\nRecord video <\/span>
\nby connecting to USB camera<\/span><\/td>\n		<\/td>\nCollaboration Platform Integration <\/span>such as Teams, WeChat, Zoom…<\/span><\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
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Playback the prerecorded audio to phone via PC sound card<\/span><\/td>\n<\/td>\nCapture the call data of VoIP phone via DC-TX100(NR) to record call conversation<\/span><\/td>\n<\/td>\nDisplay operating status <\/span>
\nby connecting SoIP Light<\/span><\/td>\n		<\/td>\nLive monitoring agent PC screen operation via HTML5 interface<\/span><\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Main Functions<\/b> – MoIP<\/b><\/h3>\n
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Flexible recording control condition
\n(Sound, Button, Preset time range)<\/span><\/td>\n		<\/td>\nRecording on demand<\/span><\/td>\n<\/td>\nMute detection, mute compression<\/span><\/td>\n<\/td>\nSupport various codec format<\/span><\/td>\n<\/tr>\n
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Support various file archive protocol
\n(FTP \/ SFTP)<\/span><\/td>\n		<\/td>\nSupport AoIP HD Sound Card<\/span><\/td>\n<\/td>\nSupport window popup alarm<\/span><\/td>\n<\/td>\nSupport real time voice data forwarding <\/span><\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Main Functions – FAPs<\/b><\/h3>\n
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1- 40,000Ch IoT devices recording
\n1- 5,000 branches Network<\/span><\/td>\n		Smart stereo microphone, recording phones, and FAPs The new smart Internet of things concept design<\/span><\/td>\n<\/td>\nIoT to AIoT, quickly link AI engines Let AI applications keep up with your business<\/span><\/td>\n<\/td>\nEmbedded with STT<\/span><\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
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Support recording search via keywords<\/span>
\nSupport traditional method of recording search<\/span><\/td>\n		Centralized monitor and manage IoT devices<\/span><\/td>\n<\/td>\nRapid deployment, plug and play<\/span><\/td>\n<\/td>\nFull tagging from massive amount of recording files<\/span>
\nMine the value of recordings<\/span><\/td>\n<\/tr>\n
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\"\"<\/td>\nVCLog unifies management and storage<\/strong><\/p>\n

Records and management of operation logs are supported<\/span>
\nIt supports real-time forwarding of voice data and docking with artificial intelligence<\/span>
\nSupport to query recording records by business hall station and time<\/span>
\nB\/S architecture, you can log in to any external browser<\/span>
\nIt supports user management and management of voice recordings by level, authority, and domain<\/span>
\nThe storage space of the recording is guaranteed for more than two years, and the deletion cycle can be set<\/span>
\nSupports recording, recording, and screen recording file operations, including retrieval, playback, downloading, and deletion<\/span>
\nCloud deployment, support cloud alarms, display MIC line alarms and network connection alarms on the cloud platform, and push them to external customers<\/span>
\nProvide SDK, provide open APIs through the management platform, support file query, playback, download, support distributed deployment, centralized management<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
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Professional Hardware Equipment<\/span><\/strong><\/h1>\n
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Microphone<\/strong><\/span><\/td>\n<\/tr>\n
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TAKSTAR DA-239<\/td>\nSANYING SY-2401<\/td>\nTAKSTAR BM-630C<\/td>\nTAKSTAR BM-600<\/td>\nDJI Mic Mini<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
ALE Phone<\/strong><\/span><\/td>\n<\/tr>\n
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M3<\/td>\nM5<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
HHtek Phone<\/strong><\/span><\/td>\n<\/tr>\n
\"\"<\/td>\n\"\"<\/td>\n\"\"<\/td>\n\"\"<\/td>\n<\/td>\n<\/tr>\n
UC921U<\/td>\nUC923U<\/td>\nUC924U<\/td>\nUC926U<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
IoT Recording Device<\/strong><\/span><\/td>\n<\/tr>\n
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MiniNoise Micbox2F<\/td>\nFAPs<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

\n","protected":false},"excerpt":{"rendered":"

Unified Supervision and Traceability of Multi-scenario […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.voicecyber.com\/index.php\/wp-json\/wp\/v2\/pages\/2093"}],"collection":[{"href":"https:\/\/www.voicecyber.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.voicecyber.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.voicecyber.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.voicecyber.com\/index.php\/wp-json\/wp\/v2\/comments?post=2093"}],"version-history":[{"count":16,"href":"https:\/\/www.voicecyber.com\/index.php\/wp-json\/wp\/v2\/pages\/2093\/revisions"}],"predecessor-version":[{"id":4720,"href":"https:\/\/www.voicecyber.com\/index.php\/wp-json\/wp\/v2\/pages\/2093\/revisions\/4720"}],"wp:attachment":[{"href":"https:\/\/www.voicecyber.com\/index.php\/wp-json\/wp\/v2\/media?parent=2093"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}