{"id":2988,"date":"2021-07-13T10:39:54","date_gmt":"2021-07-13T02:39:54","guid":{"rendered":"https:\/\/www.voicecyber.com\/?page_id=2988"},"modified":"2025-05-08T15:15:24","modified_gmt":"2025-05-08T07:15:24","slug":"soip-light","status":"publish","type":"page","link":"https:\/\/www.voicecyber.com\/index.php\/soip-light\/","title":{"rendered":"USB Status Light"},"content":{"rendered":"\n\n\n\n\n
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Get Help Fast and Easy
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In the era of digital revolution, <\/strong>simple tasks are increasingly taken up by bots, mobile apps, and web pages. The messy, complicated, and urgent leftovers must be dealt with by agents. When responding to these demanding requests, agents need the extra help from their colleagues or supervisors. SoIP Busylight lets you see at a glance which colleagues are available to help and give an extra hand.\u00a0<\/span><\/p>\n<\/td>\n

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Reduce Response Time<\/strong><\/h3>\n

Multipurpose status light display the agent occupancy at a glance. <\/strong>When receiving multiple calls, the SoIP Busylight allows busy agents to make easy and fast call transfers to available colleagues. Minimized call wait time improves service quality and customer mood, which ultimately helps with agent retention.<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
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Improving Efficiency and Customer Satisfaction<\/strong><\/h3>\n

Every call center must tackle with call center efficiency and customer satisfaction. <\/strong>Improvement sometimes come at the cost of the other. SoIP Busylight alleviates this problem by improving team coordination and work transparency. It wields the power of smart data to facilitate smooth call center functioning.<\/span><\/p>\n<\/td>\n

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Improving Customer Satisfaction While Retaining Agents<\/strong><\/h3>\n

Our status light shows the availability of other agents. <\/strong>This helps minimize the time needed to transfer or assign a call to another agent in situations when an agent needs help. Customers are less likely to be frustrated by call waits, and agents are more willing to stay when customers are non-demanding.<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
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SoIP Busylight is a Multipurpose Status Light Powered by SoIP and VCLog Software<\/strong><\/h3>\n

Supports all CTI communication interfaces supported by VCLog, <\/strong>including Alcatel, Avaya, Cisco, Genesys, Huawei, Mitel, NEC, SIP, Unify, ZTE, etc. Please contact a sales representative for details.<\/span><\/p>\n

Supports all cloud communication software supported by SoIP, <\/strong><\/span>including DingTalk, Skype, Teams, Wechat, Zoom, etc. Please contact a sales representative for details.<\/span><\/p>\n

The SoIP Busylight is truly multipurpose, <\/strong><\/span>and its use case goes beyond availability indication. VoiceCyber will continue to expand SoIP Busylight applications and use cases, and wield the power of data and smart devices to enhance call center operation.<\/span><\/p>\n<\/td>\n

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A complete product series that provides the possibility for sustainable development<\/strong><\/h3>\n

We focus on research, development and production of \u201cCustomer Interaction Intelligent Management\u201d related product. After a long period of experience accumulation, a complete product series has now been formed. Providing optional solutions for customer at each different development stage for \u201cCustomer Interaction\u201d. With the maturity of artificial intelligence technology, we will continue to combine new artificial intelligence technology to develop more intelligent products, so that \u201cCustomer Interaction Intelligent Management\u201d can achieve sustainable development.<\/p>\n

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CX using AI to improve customer satisfaction, EX using AI to improve employee value <\/strong><\/h3>\n

We are good at summarizing and discovering the co-promotion point from the project, which is the innovation point that the customer and we are eager to achieve, and this innovation is not a slogan, but to abandon the old thinking and do it. From now on, we will focus on CX and EX respectively, provide a better software portfolio for customers to choose from, meet the different needs of customers in CX and EX, and help our customers create higher satisfaction and higher employee value.<\/p>\n

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Related Product List<\/strong><\/p>\n

900-5000-070\uff0cSoIP Light M3
900-5000-071\uff0cSoIP Light M5
836-5001-001\uff0cSoIP Client Software
900-****-***\/836-****-***\uff0cProduct is not all listed out, please call for inquiry<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>","protected":false},"excerpt":{"rendered":"

Get Help Fast and Easy In the era of digital revolution […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.voicecyber.com\/index.php\/wp-json\/wp\/v2\/pages\/2988"}],"collection":[{"href":"https:\/\/www.voicecyber.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.voicecyber.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.voicecyber.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.voicecyber.com\/index.php\/wp-json\/wp\/v2\/comments?post=2988"}],"version-history":[{"count":24,"href":"https:\/\/www.voicecyber.com\/index.php\/wp-json\/wp\/v2\/pages\/2988\/revisions"}],"predecessor-version":[{"id":4785,"href":"https:\/\/www.voicecyber.com\/index.php\/wp-json\/wp\/v2\/pages\/2988\/revisions\/4785"}],"wp:attachment":[{"href":"https:\/\/www.voicecyber.com\/index.php\/wp-json\/wp\/v2\/media?parent=2988"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}