{"id":3658,"date":"2024-05-27T11:05:56","date_gmt":"2024-05-27T03:05:56","guid":{"rendered":"https:\/\/www.voicecyber.com\/?page_id=3658"},"modified":"2025-05-08T15:25:39","modified_gmt":"2025-05-08T07:25:39","slug":"ibae","status":"publish","type":"page","link":"https:\/\/www.voicecyber.com\/index.php\/ibae\/","title":{"rendered":"VCBridge Media&AI Connect"},"content":{"rendered":"\n\n\n
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Agile AI Dispatching is One of The Core Capabilities of Contact Center<\/strong><\/h3>\n

AI technology has enhanced the contact center status in the corporate world. <\/strong>Transform a cost center of service hotline to the profitable center of business marketing. Business transformation has updated new requirements for contact center for AI dispatching capability, which brings huge challenges to the original technical architecture. Factors such as various artificial intelligence platforms, cost reduction, changes of multiple scenarios and rapid growth of applications have made contact center managers to consider AI dispatching capability while using the manual configuration of communication dispatching capability. Both capabilities are equally important which will affect the contact center future development.<\/span><\/p>\n

VoiceCyber\u2019s VCBridge Media&AI Connect (Formerly known as IBAE)<\/strong>, <\/span><\/strong>allows contact center to quickly integrate with different communication and intelligent engine platforms in an innovative, compatible, open and free switching. Furthermore, this helps companies to flexibly deploy artificial intelligence applications, quickly resolve technical challenges, more flexible on choose products and services. This enable contact center prepared with two dispatching capabilities (communication dispatching capability and intelligent dispatching capability) for future business applications with constant adjustments.<\/span><\/p>\n<\/td>\n

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Intelligent Construction Brought Multiple Challenges to Contact Centers<\/strong><\/h3>\n

Business advancement outpaced platforms. <\/strong>From initial call center to contact center, the change of name reflects the transformation of entire technical architecture. Voice calling platform can no longer provide modern contact centers with deeper capabilities or meet business intelligence requirements.<\/span><\/p>\n

Intelligent application integration is complex. <\/strong>Different PBX platforms and intelligent engines require integration and PoC (Proof of Concept). Thereby, enterprises and integrators have invested huge manpower, time and energy, with extended project cycle.<\/span><\/p>\n

Difficult and wastage to select and replace an AI engine. <\/strong>Companies need to select various intelligent engines for integration. Once the final result is not ideal, the replacement cost is too high, resulting in a waste of resources.<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
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Intelligent Construction Requires Dispatching Platform for AI Capability<\/strong><\/h3>\n

Intelligent interaction to avoid work duplication. <\/strong>As a dispatching platform for AI capability, VCBridge helps multiple intelligent applications to integrate with contact center platform at the communication protocol level to avoid work duplication.<\/span><\/p>\n

Intelligent tools save time and cost. <\/strong>VCBridge is also an intelligent tool that enables connection between basic AI resources in each system, avoid repeated connections and construction, helping both company and integrator to save time and costs.<\/span><\/p>\n

Let intelligent applications play a greater role. <\/strong>VCBridge optimizes intelligent engine resources that have not been properly allocated. For example: the ASR resource of the intelligent outbound call system that works during day time and rest at night time while the ASR of the intelligent quality inspection that works at night and rest during day time. It also helps companies optimize these resources and bring greater competitive advantages to the contact center in intelligent transformation. Therefore, the entire business can achieve a profitable development.<\/span><\/p>\n<\/td>\n

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VCBridge Supports Integration with Six Types of Artificial Intelligence Engines<\/strong><\/h3>\n

Voice Recognition
<\/strong>VRE=Voice Recognition Engine
VEE=Voice Emotion Engine<\/span><\/p>\n

Biometrics Recognition
<\/strong>VBE=Voice Biometric Engine
FBE=Face Biometric Engine<\/span><\/p>\n

Vision Recognition
<\/strong>DVE=Dynamic Vision Engine
SVE=Static Vision Engine<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
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Linux and Windows Operating Systems are Supported to Better Meet the Requirements of Unified Operation and Maintenance<\/strong><\/h3>\n

The system supports all versions of Microsoft Windows and offers deep compatibility with major Linux distributions, including OpenEuler, Red Hat, SUSE, Ubuntu, Oracle Linux, and CentOS. As public and private cloud services accelerate their migration to Linux platforms, seamless compatibility with these Linux OSs has become a critical evaluation criterion for software selection.<\/p>\n<\/td>\n

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VCBridge and SoIP jointly promote the innovation of intelligent application ecosystem<\/strong><\/h3>\n

VCDiscovery AI Supervisor came into being.<\/strong> SoIP, as a super recording tool installed on the agent computer, gives full play to the ability of edge computing, captures the data of the agent computer, and at the same time records the computer data, pushes the relevant data to the artificial intelligence engine through the VCBridge according to the pre-logic setting of the VCDiscovery system, and returns the results to VCDiscovery for logical judgment and data analysis, and displays the conclusion in real time on the VCDiscovery interface. It allows the agent to discover various preset situations in real time.<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
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Product Combination Provides Complete Solution<\/strong><\/h3>\n

VCBridge is one of the intelligent customer experience management product series. Products such as VCLog, SoIP, MoIP, FAPs, VCMigrate, VCDiscovery, VCBot, VCInsider, VCInsight, VCCare, etc. can form a complete and flexible intelligent customer experience management solution. Each product from the combination can also be used in standalone or combined. While contact centers development is progressing, technology helps to provide customer with compliance and high-quality customer service thus assist the enterprise to enhance resilience.<\/p>\n<\/td>\n

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VCBridge System<\/strong><\/h3>\n

Supports concurrent integration between voice or video streams and various artificial intelligence engines.<\/p>\n

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VCBridge Gateway<\/strong><\/h3>\n

Support concurrent forwarding of voice and video streams to the specified target.<\/p>\n

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Voice Recognition<\/strong><\/h3>\n<\/td>\n<\/tr>\n

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Real-time Voice Transcription<\/strong><\/td>\n\u00a0<\/strong><\/td>\nKeyword Analysis<\/strong><\/td>\n\u00a0<\/strong><\/td>\nText Emotion<\/strong><\/td>\n<\/tr>\n
The recording between the contact center agent and the customer is transcribed into text in real time. This helps the agent instant respond to the customer’s request and provide verbal professional suggestions, thus improving the service quality.<\/span><\/td>\n\u00a0<\/span><\/td>\nAll kinds of analysis can be done on recording through pre-set keyword policies, such as real-time monitoring of sensitive high-risk words, offline quality inspection, etc.<\/span><\/td>\n\u00a0<\/span><\/td>\nEmotion recognition based on voice transcription text data can judge the user’s emotional fluctuation in real time. Furthermore, assist agent to adopt the best coping strategy.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
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Biometric Recognition<\/strong><\/h3>\n<\/td>\n<\/tr>\n

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Identity Matching<\/strong><\/td>\n\u00a0<\/strong><\/td>\nVoiceprint Authentication<\/strong><\/td>\n\u00a0<\/strong><\/td>\nVideo Facial Recognition<\/strong><\/td>\n<\/tr>\n
Through relying on the voiceprint model, user\u2019s voice in the recording are compared with the voiceprint database to determine the identity of each user. So as to provide different speech suggestions to the agent.<\/span><\/td>\n\u00a0<\/span><\/td>\nBy comparing the speaker’s voice with the voiceprint registered in the database, the authentication of the speaker can be judged. This helps agent to verify the user’s identity while allowing users to conduct identify verification through voice at any places.<\/span><\/td>\n\u00a0<\/span><\/td>\n\u00a0Implement face recognition on the video recording of the contact center agent to verify the actual identity. It can be widely applied to prevent fraud while reducing business cost in financial risk control and business process improvement.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
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Vision Recognition<\/strong><\/h3>\n<\/td>\n<\/tr>\n

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\u00a0<\/td>\n\u00a0<\/span><\/td>\n\u00a0Image recognition is done on the screen recording of the contact center agent to generate corresponding text data. This provides the basis for data mining and information processing such as intelligent quality inspection and keyword analysis in text-based customer service.<\/span><\/td>\n\u00a0<\/td>\n\u00a0<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
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A complete product series that provides the possibility for sustainable development<\/strong><\/h3>\n

We focus on research, development and production of \u201cCustomer Interaction Intelligent Management\u201d related product. After a long period of experience accumulation, a complete product series has now been formed. Providing optional solutions for customer at each different development stage for \u201cCustomer Interaction\u201d. With the maturity of artificial intelligence technology, we will continue to combine new artificial intelligence technology to develop more intelligent products, so that \u201cCustomer Interaction Intelligent Management\u201d can achieve sustainable development.<\/p>\n

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CX using AI to improve customer satisfaction, EX using AI to improve employee value <\/strong><\/h3>\n

We are good at summarizing and discovering the co-promotion point from the project, which is the innovation point that the customer and we are eager to achieve, and this innovation is not a slogan, but to abandon the old thinking and do it. From now on, we will focus on CX and EX respectively, provide a better software portfolio for customers to choose from, meet the different needs of customers in CX and EX, and help our customers create higher satisfaction and higher employee value.<\/p>\n

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Related Product List<\/strong><\/span><\/p>\n

805-5400-211\uff0cVCBridge (IBAE) Voice Bridging License<\/span>
805-5400-212\uff0cVCBridge (IBAE) Integration Interfaces for Event-Streaming<\/span>
805-****-***\uff0cProduct is not all listed out, please call for inquiry<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n","protected":false},"excerpt":{"rendered":"

Agile AI Dispatching is One of The Core Capabilities of […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.voicecyber.com\/index.php\/wp-json\/wp\/v2\/pages\/3658"}],"collection":[{"href":"https:\/\/www.voicecyber.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.voicecyber.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.voicecyber.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.voicecyber.com\/index.php\/wp-json\/wp\/v2\/comments?post=3658"}],"version-history":[{"count":38,"href":"https:\/\/www.voicecyber.com\/index.php\/wp-json\/wp\/v2\/pages\/3658\/revisions"}],"predecessor-version":[{"id":4792,"href":"https:\/\/www.voicecyber.com\/index.php\/wp-json\/wp\/v2\/pages\/3658\/revisions\/4792"}],"wp:attachment":[{"href":"https:\/\/www.voicecyber.com\/index.php\/wp-json\/wp\/v2\/media?parent=3658"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}