{"id":50,"date":"2018-05-02T14:41:18","date_gmt":"2018-05-02T06:41:18","guid":{"rendered":"http:\/\/47.52.67.1:8085\/wordpress\/?page_id=50"},"modified":"2021-03-18T11:35:12","modified_gmt":"2021-03-18T03:35:12","slug":"technical-support","status":"publish","type":"page","link":"https:\/\/www.voicecyber.com\/index.php\/technical-support\/","title":{"rendered":"Technical Support"},"content":{"rendered":"<h3>Technology and Service are Our Core Competencies<\/h3>\n<ul>\n<li><b><\/b><strong><b>Service Interface<\/b><\/strong><\/li>\n<\/ul>\n<p style=\"padding-left: 30px;\">Customer service for each customer is provided through a dedicated interface person, who arranges customer support resources to facilitate the progress, so that the customer could receive simple and efficient support to deal with all problems faced.<\/p>\n<ul>\n<li><b><\/b><strong><b>R &amp; D Capabilities<\/b><\/strong><\/li>\n<\/ul>\n<p style=\"padding-left: 30px;\">As a technology-service-oriented enterprises, VoiceCyber is able to provide customers with a wealth of value-added research and development services, including customization, integraton and advice, architecture and testing of new technology features.<\/p>\n<ul>\n<li><b><\/b><strong><b>After-sales Service<\/b><\/strong><\/li>\n<\/ul>\n<p style=\"padding-left: 30px;\">Regular inspection<\/p>\n<p style=\"padding-left: 30px;\">Provides one regular and two motorized inspection for each quarter to test utilization, stability, reliability, and other system performance indicators of equipments and systems. The warranty is renewable according to customer&#8217;s demand. Consumers can\u00a0specify the number of inspection and inspection time to meet their schedule.<\/p>\n<p style=\"padding-left: 30px;\">Special date guarantee service<\/p>\n<p style=\"padding-left: 30px;\">Provides special time (maintenance day, room \/ wiring adjustment and transformation, holidays, the annual settlement day, National Day, and customers think the time needed) on-site guarantee service. The security period is specified by your company.<\/p>\n<h3><strong><b>\u00a0<\/b><\/strong><\/h3>\n<h3>Service Commitment<\/h3>\n<ul>\n<li>\u00a0Respond within 2 hours to emergency failures, and arranges on-site troubleshooting<\/li>\n<li>\u00a0Respond within 8 hours to non-emergency failure<\/li>\n<li>\u00a0Troubleshoot general failures within 24 hours<\/li>\n<li>\u00a0Repaire equipment failure within 2 weeks<\/li>\n<li>\u00a0For daily management and maintenance services, the normal response time is 24 hours<\/li>\n<\/ul>\n<h3>Technical Support<\/h3>\n<p style=\"padding-left: 30px;\">Pre-sales technical support:<\/p>\n<ul>\n<li>Hot line: +86 21 5187 7890<\/li>\n<li>Email:\u00a0<span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"mailto:sales@voicecyber.com\">sales@voicecyber.com<\/a><\/span><\/li>\n<\/ul>\n<p style=\"padding-left: 30px;\">After-sales technical services:<\/p>\n<ul>\n<li>Hot line: 400 7767 890<\/li>\n<li>Email: <span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"mailto:TS@voicecyber.com\">TS@voicecyber.com<\/a><\/span><\/li>\n<\/ul>\n<p>For more information, please contact<span style=\"color: #ff6600;\">\u00a0<\/span><a href=\"mailto:TS@voicecyber.com\"><span style=\"color: #ff6600;\">TS@voicecyber.com<\/span><\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Technology and Service are Our Core Competencies Servic [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.voicecyber.com\/index.php\/wp-json\/wp\/v2\/pages\/50"}],"collection":[{"href":"https:\/\/www.voicecyber.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.voicecyber.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.voicecyber.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.voicecyber.com\/index.php\/wp-json\/wp\/v2\/comments?post=50"}],"version-history":[{"count":6,"href":"https:\/\/www.voicecyber.com\/index.php\/wp-json\/wp\/v2\/pages\/50\/revisions"}],"predecessor-version":[{"id":3132,"href":"https:\/\/www.voicecyber.com\/index.php\/wp-json\/wp\/v2\/pages\/50\/revisions\/3132"}],"wp:attachment":[{"href":"https:\/\/www.voicecyber.com\/index.php\/wp-json\/wp\/v2\/media?parent=50"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}