{"id":56,"date":"2018-05-02T14:59:17","date_gmt":"2018-05-02T06:59:17","guid":{"rendered":"http:\/\/47.52.67.1:8085\/wordpress\/?page_id=56"},"modified":"2025-05-08T11:41:43","modified_gmt":"2025-05-08T03:41:43","slug":"company-profile","status":"publish","type":"page","link":"https:\/\/www.voicecyber.com\/index.php\/company-profile\/","title":{"rendered":"Company Profile"},"content":{"rendered":"\n\n\n
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We focus on customer interaction intelligent management, data mining and analysis<\/strong><\/h3>\n

Customer interaction intelligent management.<\/strong> Most of the business activity initiated based on conversation and interaction between two representatives. This kind of conversation and interaction is happening hundreds of millions times each day. The conversation and interaction include multidimensional information which will affect the revenue of company such as service experience, business opportunity, market trend, customer feedback, etc. Our core business is to record each conversation and interaction and discover the value by data mining. The technology and solution provided can help company to discover more value from the interpersonal communication and interaction. <\/span><\/p>\n

VoiceCyber was established in 2001, <\/strong>is a solution provider that focusing on customer interaction intelligent management. Our solution users covered industries such as banking, insurance, fund management, government service, telecommunications, public utility, public security, power and energy, transportation, and other industries. Company headquarter was established in Shanghai, subsidiary companies were established in Beijing, Guangzhou, Shenzhen, Chengdu and Changsha. Sales and services network are spread all over the world including Shanghai, Beijing, Guangzhou, Shenzhen, Chengdu, Hong Kong, Tokyo, and Kuala Lumpur. VoiceCyber has been dedicated to providing a complete intelligent security and compliance management solution to Greater China and other Asian regions.<\/span><\/p>\n<\/td>\n

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\"\"<\/span><\/td>\nData mining and analysis.<\/strong> Interactions between all regulated users required to be captured and recorded to help corporations strengthen the supervision of employees\u2019 operational behavior and better workflow management Recorded data can be categorized managed, mining statistics, discovering value, repay to organization, triggering optimization, and leading changes. This better ensure the safety and compliance of organizations and form an evolution from data recording to management changes.<\/span>\n

With years of accumulated industry experience,<\/strong> VoiceCyber has established good customer base in the contact center management market. We have always believed that customer interaction must not be limited to the telephony system, but in every corner of the organization. We have been putting effort to record and centralized manage and data generated from office phone to contact center, from retail store to face-to-face, from voice communication to text communication and from computer screen to video.<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
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Empowered by artificial intelligence technology.<\/strong> With the continuous development of modern artificial intelligence technology, more and more media data analysis methods are available. Intelligent recognition technologies such as speech recognition, semantic understanding, and graphic recognition can transform large amounts of unstructured data into structured data in a more accurate and efficient way. Voiceprint recognition, face recognition and other biometric technologies can align these data to people in the interaction, thus ensuring the authenticity and security of the data. We believe that with the development of artificial intelligence technology, the interactive data between people will be refined, mined and managed with an increasing demand rate.<\/span>\n

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VoiceCyber adhere to continuous innovate based on customer needs,<\/strong> and at the same time willingly to explore multi-dimensional cooperation with partners. From the perspective of users, we constantly challenge ourselves and surpass ourselves. VoiceCyber will promote innovation and collaboration across the whole industry and continue to create value for customers.<\/span><\/p>\n<\/td>\n

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Milestone<\/span><\/em><\/span><\/h3>\n
\n\n\n\n\n\n\n\n\n\n\n\n\n\n
2001<\/td>\n\u25cf\u00a0 Digitalize analog phone recording, VCLog v1.0<\/strong>
\u00a0 \u00a0 \u00a0China first DSP digital recording technology and R&D company, completed VCLog v1.0<\/td>\n<\/tr>\n
2003<\/td>\n\u25cf\u00a0 B+D digital phone recording, VCLog v2.0<\/strong>
\u00a0 \u00a0 \u00a0China first digital phone recording system VCLog v2.0, breaking up the monopoly of foreign manufacturers in this product category
\u00a0 \u00a0 \u00a0Established branch office in Hong Kong to develop Hong Kong, Macau and Taiwan market<\/td>\n<\/tr>\n
2006<\/td>\n\u00a0\u25cf\u00a0 VoIP phone recording, VCLog v3.0<\/strong>
\u00a0 \u00a0 \u00a0China first VoIP phone recording system VCLog v3.0, breaking up the monopoly of foreign manufacturers in this product category
\u00a0 \u00a0 \u00a0Independent intellectual property of contact center quality inspection solution, CPCe v1.0. Officially entering contact center management application category<\/td>\n<\/tr>\n
2011<\/td>\n\u00a0\u25cf\u00a0 Based in China, focus on Asia, VCLog v6.0<\/strong>
\u00a0 \u00a0 \u00a0Becoming sole certified recording system vendor of Huawei. Becoming OEM vendor of Tadiran and NEC, entering overseas market
\u00a0 \u00a0 \u00a0Established branch office in Kuala Lumpur and Japan to enter Asia market, collaborating with channel partners in more than 10 Asian countries<\/td>\n<\/tr>\n
2016<\/td>\n\u00a0\u25cf\u00a0 First enter\u300aGartner Magic Quadrant for Customer Engagement Center Workforce Optimization, 2015\u300b<\/strong><\/td>\n<\/tr>\n
2017<\/td>\n\u00a0\u25cf\u00a0 Artificial Intelligence technology empowered products<\/strong>
\u00a0 \u00a0 \u00a0Launched MiniNoise noise reduction product, launched high-density IP data pre-processing solution
\u00a0 \u00a0 \u00a0Launched contact center intelligent bridging system IBAE, to integrate with various artificial intelligence analysis engines
\u00a0 \u00a0 \u00a0Completed the substitution of imported products for financial institutions such as Ping An, Agricultural Bank of China, Bank of China, Taikang, CPIC, and CGB<\/td>\n<\/tr>\n
2019<\/td>\n\u00a0\u25cf\u00a0 First enter\u300aThe Gartner Customer Service Technology Vendor Guide, 2019\u300b<\/strong><\/td>\n<\/tr>\n
2020<\/td>\n\u00a0\u25cf\u00a0 Focus on customer interaction intelligent management<\/strong>
\u00a0 \u00a0 \u00a0Voice, video and screen recording system, VClog v10.0
\u00a0 \u00a0 \u00a0Voice, video and screen recording PC super client application, SoIP v3.0
\u00a0 \u00a0 \u00a0AI engine intelligent bridging system, IBAE v1.0
\u00a0 \u00a0 \u00a0Contact center intelligent quality inspection system, ICCM v2.0
\u00a0 \u00a0 \u00a0Counter voice and video recording application, MoIP v5.0
\u00a0 \u00a0 \u00a0Repositioned company\u2019s development focus to \u201cCustomer interaction intelligent management\u201d<\/td>\n<\/tr>\n
2022<\/td>\n\u00a0\u25cf\u00a0 First enter Gartner\u300aMarket Guide for Contact Center Workforce Engagement Management\u300b<\/strong>
\u00a0\u25cf\u00a0 Fully upgrade data analysis technology<\/strong>
<\/strong>\u00a0 \u00a0 \u00a0VCLog 10 (v21) single machine support 4000 concurrent channels
\u00a0 \u00a0 \u00a0Release Linux version of VCLog, IBAE, ICCM, etc.
\u00a0 \u00a0 \u00a0Release Intelligent Discovery Hold Advisor IDHA
\u00a0 \u00a0 \u00a0Release intelligent data migration, audition and maintenance IMAM
\u00a0\u25cf\u00a0 Won the title of “specialized, special and new” enterprise<\/strong>
\u00a0\u25cf\u00a0 Become a member of the Information Technology Application Innovation Working Committee<\/strong><\/strong><\/td>\n<\/tr>\n
2023<\/td>\n\u00a0\u25cf\u00a0 The first batch of enterprises to win the “Software Product Credible Evaluation Certificate”.<\/strong>
\u00a0\u25cf\u00a0 Passed the certification of “Trusted R&D and Operation Security Capability Maturity” by the Academy of Information and Communications\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0
\u00a0 \u00a0 \u00a0Technology<\/strong>
\u00a0\u25cf\u00a0 The data recording and analysis technology has been fully upgraded to GA23.0
<\/strong>\u00a0 \u00a0 \u00a0VCLog, FAPs, SoIP, MoIP, IBAE, IDHA, ICCM, IVOC and other software products have been released one after another, opening a new era of All-in-AI<\/td>\n<\/tr>\n
2025<\/td>\n\u00a0\u25cf\u00a0 Launched VCLog Advance, an intelligent recording system with embedded LLM and STT<\/strong>
\u00a0\u25cf\u00a0 Restructure VC product series, VCLog, VCMigrate, VCBridge, VCDiscovery, VCInsider, etc.<\/strong>
\u00a0\u25cf\u00a0 Join the Huawei Enterprise Business Service Partner Program and become a certified ICT service solution partner<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n

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We focus on customer interaction intelligent management […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.voicecyber.com\/index.php\/wp-json\/wp\/v2\/pages\/56"}],"collection":[{"href":"https:\/\/www.voicecyber.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.voicecyber.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.voicecyber.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.voicecyber.com\/index.php\/wp-json\/wp\/v2\/comments?post=56"}],"version-history":[{"count":31,"href":"https:\/\/www.voicecyber.com\/index.php\/wp-json\/wp\/v2\/pages\/56\/revisions"}],"predecessor-version":[{"id":4767,"href":"https:\/\/www.voicecyber.com\/index.php\/wp-json\/wp\/v2\/pages\/56\/revisions\/4767"}],"wp:attachment":[{"href":"https:\/\/www.voicecyber.com\/index.php\/wp-json\/wp\/v2\/media?parent=56"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}