VoiceCyber Co., Ltd. (referred as VoiceCyber) will participate the “Customer Care & Management World • New Forum: Finance 2019” which will be held in Grand Soluxe Zhongyou Hotel Shanghai (969 Dongfang Rd, Pudong, Shanghai, China) on 24/7/2019.
During the exhibition, VoiceCyber will exhibit the newly released customer experience intelligent unified management solution for multiple financial locations, field personnel and contact centers. This solution will combine with artificial intelligence to integrate various types of data from multiple financial locations, field personnel and contact center, in order to realize unified management of voice, video, screen recording and intelligent inspection in one series of system. This enables multi-dimensional monitoring on multiple financial locations, field personnel and contact center, which will constrain and standardize the service behaviors of employees and protect the legal rights of corporations and customers.
Since its establishment in 2001, VoiceCyber Co., Ltd. has been dedicated to provide contact centers with the best workforce optimization solutions (WFO), with the products included contact center voice and video recording, screen recording and monitoring, intelligent quality inspection, business intelligence, artificial intelligence, etc.