Get help fast and easy

In the era of digital revolution, simple tasks are increasingly taken up by bots, mobile apps, and web pages. The messy, complicated, and urgent leftovers must be dealt with by agents. When responding to these demanding requests, agents need the extra help from their colleagues or supervisors. SoIP Busylight lets you see at a glance which colleagues are available to help and give an extra hand. 

 

Reduce response time

Our multipurpose status light lets you see at a glance which agents are occupied with calls and which are not. When receiving multiple calls, the SoIP Busylight allows busy agents to make easy and fast call transfers to available colleagues. Minimized call wait time improves service quality and customer mood, which ultimately helps with agent retention.

 

Improving efficiency and customer satisfaction

Call center efficiency and customer satisfaction are two factors every call center manager must tackle. Improving one can sometimes come at the cost of the other. SoIP Busylight alleviates this problem by improving team coordination and work transparency. It wields the power of smart data to facilitate smooth call center functioning.

 

Improving customer satisfaction while retaining agents

Our status light shows the availability of other agents. This helps minimize the time needed to transfer or assign a call to another agent in situations when an agent needs help. Customers are less likely to be frustrated by call waits, and agents are more willing to stay when customers are non-demanding.

 

SoIP Busylight is a multipurpose status light powered by SoIP and VCLog software

Supports all CTI communication interfaces supported by VCLog, including Alcatel , Avaya, Cisco, Genesys, Huawei, Mitel, NEC, SIP, Unify, ZTE, etc. Please contact a sales representative for details.

Supports all cloud communication software supported by SoIP, including DingTalk, Skype, Teams, Wechat, Zoom, etc. Please contact a sales representative for details.

The SoIP Busylight is truly multipurpose, and its use case goes beyond availability indication. VoiceCyber will continue to expand SoIP Busylight applications and use cases, and wield the power of data and smart devices to enhance call center operation.

 

 

A complete product series that provides the possibility for sustainable development

We focus on research, development and production of “Customer Interaction Intelligent Management” related product. After a long period of experience accumulation, a complete product series has now been formed. Providing optional solutions for customer at each different development stage for “Customer Interaction”. With the maturity of artificial intelligence technology, we will continue to combine new artificial intelligence technology to develop more intelligent products, so that “Customer Interaction Intelligent Management” can achieve sustainable development.

 

 
Related Product List

900-5000-070,Busylight M3 real time status light, cylinder-shaped with standard brightness
900-5000-071,Busylight M3+ real time status light, cylinder-shaped with high brightness

836-5001-001,SoIP Client Software
900-****-***/836-****-***,Product is not all listed out, please call for inquiry