Clearer voice makes artificial intelligence “smarter”

Let noises no longer be the factor affecting the artificial intelligent recognition rate. More and more contact centers are adopting artificial intelligence technology to realize automated operation. The purpose is to reduce manpower cost or improve the management level of contact centers. The result of artificial intelligence technology is highly dependent on original sound quality. Therefore, noise has become the natural obstacle to artificial intelligence engine’s recognition rate. Effectively suppressing background noise or irrelevant sound has become a technical problem to be solved urgently by various artificial intelligence engine manufacturers and contact centers.

Ingenious design, from inside to outside

Unique exterior design. VoiceCyber MiniNoise artificial intelligence noise reduction headset is equipped bilateral pickup. Different from other unilateral pickup, it can eliminate background noise and irrelevant sound more effectively.
* Unilateral pickup: Sampling the wearer’s voice and the surrounding sounds with the same single-side microphone. When the surrounding environment is noisy or crowded, it is impossible to distinguish the wearer’s voice from other people’s voices around.
* Background noise: Refers to the background noise created when everyone is speaking simultaneously in the densely occupied contact center.
* Irrelevant sound: Refers to the sound made by other nearby people or neighbouring agents when the contact center agent is listening to a remote customer without speaking.

Proprietary software algorithm. MiniNoise artificial intelligence noise reduction headset uses advanced algorithms to suppress sounds outside the two pickup microphones, especially the neighbouring agents’ voice, environment background noise, etc. Even when the agent is not speaking, the irrelevant voice of other neighbouring agents and other people will also be restrained. Thus, the voice is in good quality from the source of sound collection. Thereby providing clearer original voice to the artificial intelligence engine with further improvement on the engine’s recognition accuracy and its technology capability.


Echo Cancellation   Noise Cancellation   Background Noise Cancellation   Unrelated Neighbouring Sound Cancellation



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