VCLog is a Unified Management Platform for the Screen Recording and Recording System of the Contact Center
With the increasing diversification of communication methods, the way of communication between contact center agents and customers is no longer just a single telephone communication, and modern contact centers have relied on video, Web, Email, IM and other means of communication to provide customers with convenient services. Traditional, single-function contact centers are being transformed into value centers and profit centers that provide value-added services and precision marketing. The biggest challenge is that there are many systems and lack of information flow and sharing, resulting in information islands, and VoiceCyber’s VCLog intelligent contact center unified management platform came into being, which can integrate all data of operation and management for unified data management and achieve data exchange.

The VCLog intelligent contact center unified management platform can effectively record and intelligently manage the multi-channel data of the modern contact center, and can support the data exchange and unified management of other third-party multimedia applications.

Unified Management

Solution Advantages
Converge contact center operational data for unified management.
Stand-alone network deployment, decoupled from existing business networks.
RESTful APIs make customization and secondary development more convenient.
Distributed deployment, centralized deployment, hybrid deployment, cloud deployment, flexible solutions.
Docking with artificial intelligence engine, flexible interoperability with artificial intelligence big data, interface application display.
Complete the unified management of voice, video, screen recording, quality inspection, etc. in one system, without switching systems.
It can effectively record and intelligently manage the multi-channel data of the modern contact center, and can support the data exchange and unified management of other third-party multimedia applications.