VCLog • MoIP MIC Recording

Record every voice, every counter interaction in a physical store

Record every counter interaction in a physical store. When a company provides services to customers or promotes products to customers through physical stores, the SoIP, MoIP, FAPs and VCLog recording system portfolios can not only record the voice and video of teller and customer interactions, but also record customer interactions based on the computer desktop, VCLog recording The system can quickly and efficiently search for the recording files, image files and screen recording files you want to query in thousands of records through customer identity information and other associated business information, providing a basis for the rapid resolution of disputes for physical store customer service, providing means for terminating and reducing business risks, providing channels for listening to customers’ voices and being close to customers’ needs, and ensuring that physical stores achieve KPI goals.

Multi-microphone high-definition recording, to meet the needs of physical stores in different areas

The integrated multi-sound card recording system MoIP, is an innovative product based on sound card recording independently developed by VoiceCyber, which can not only support 20 channels of high-definition analog audio input, but also support 64 channels of Dante audio protocol of high-definition IP network. For a single high-definition analog microphone, the combination of MoIP and MIC-PRE can support about 150 square meters of space recording. For the high-definition IP network audio protocol, MoIP can support up to 192KHz audio input, and compared with traditional analog audio, high-definition IP network audio does not need cumbersome wiring, and there is no problem of long-distance audio transmission attenuation, which provides convenience for enterprises to quickly deploy physical store recording equipment.

Multi-dimensional data capture to fully meet the needs of enterprises in different scenarios

Simultaneous capture of voice, screen, and video data. Modern enterprises not only need to record the customer service of physical stores, but also need to record or screen record the entire service process, SoIP records every customer interaction process of physical stores in a multi-dimensional way, and voice interaction, screen operation, and video interaction are recorded at the same time. In addition, SoIP can also support microphones with multiple functions such as high-definition gooseneck microphones, wireless microphones, stereo desktop microphones, USB desktop microphones, etc. Don’t miss any process of agent interaction with customers, and ensure that you can intuitively see the behavior trajectory and emotional performance of agents and customers in the interaction process.

AIoT recording equipment to meet the needs of centralized management of decentralized stores

AIoT microphone supports intelligent noise cancellation. VoiceCyber provides FAPs+AIoT smart microphone solutions, which can effectively suppress background noise or irrelevant sounds when recording the voices of service staff and customers in physical stores in noisy environments, and support speaker separation, with artificial intelligence engine, so that enterprise data has more value that can be mined. In addition, FAPs can uniformly manage AIoT recording devices (including call recording, smart microphones, etc.) and files in stores, and can upload the service process on the phone and on-site in the store to the VCLog recording system at the same time, so as to realize the centralized management of recording in decentralized stores.

Connect contact center and brick-and-mortar store needs

Connect and anticipate customer needs. When a customer walks into a physical store and sits at the counter, the screen can already see a summary of the customer’s interaction with the contact center a few days ago, helping the teller better grasp the context of customer interaction and provide better service. When a customer contacts an agent for service, the agent receives a forecast of the customer’s needs, which drives the contact center to be more effective.

Brick-and-mortar stores and contact center integration. At the same time, VoiceCyber’s VCInsider can be used to conduct in-depth mining and automatic cluster analysis of these large amounts of structured data, fully understand the hot spots and real needs of customers, help enterprises build a comprehensive customer portrait, and provide customers with more accurate and efficient services.

The diversity and richness of data sources allow enterprises to collect, integrate and analyze data from multiple angles and levels, help enterprises better understand the market, customers, competitors and their own operations, accurately restore and analyze the service process, understand customer complaints or disputes, and provide effective solutions. This not only helps to improve customer satisfaction, but also helps to maintain the reputation of the business. VoiceCyber provides a variety of product portfolios to meet the various needs of customers according to different scenarios.

Professional equipment adapts to multiple scenarios to achieve accurate audio capture

Service scenarios such as bank counters, government affairs windows, and operator business halls are complex and diverse. The ambient sound source is complex and the background noise interference is serious, resulting in noisy audio obtained by ordinary audio acquisition equipment, which is difficult to use for enterprise intelligent construction. With multi-dimensional technical solutions, supplemented by specialized equipment matrices and multi-level collection solutions, VoiceCyber provides full-scene adaptation capabilities, greatly improving the quality of voice capture in complex scenarios, and effectively promoting the faster and more accurate implementation of intelligent applications.

• Stereo microphone, high-definition microphone adaptation
  MoIP comes with a standard 3.5mm stereo audio jack. In places where the voices of both sides of the dialogue need to be accurately separated, such as enterprise counters and service windows, MoIP can access stereo microphones, record the voices of both parties into stereo audio files, and push the intelligent engine to transcribe them into text. In business halls and other places where complete ambient audio needs to be recorded, MoIP can be connected to omnidirectional or directional HD microphones to meet the needs of comprehensive and high-quality audio capture in compliance scenarios.
• Network audio system integration
  In the digital audio environment, MoIP supports Dante protocol access through the wired network to achieve high-definition transmission of network audio equipment. FAPs are connected to smart microphones over the network and use intelligent noise cancellation technology to improve speech intelligibility.
• Multi-protocol compatible architecture
  The system supports analog audio and network audio dual-mode parallelism, which not only ensures the compatibility of traditional devices, but also connects to the intelligent audio processing platform to provide high-quality data sources for AI applications such as voiceprint recognition and semantic analysis.

AI empowers enterprises to better understand service quality

Built-in AI large model supports multiple AI capabilities. VCLog deeply integrates the cutting-edge AI technology ecosystem, not only has a built-in transcription accuracy of up to 94.7% “OpenAI Whisper”, debugs a cost-effective transcription solution in both phone recording and counter recording scenarios, but also is compatible with more than 20 mainstream speech transcription engines such as Alibaba, Baidu, Google, iFLYTEK, Microsoft, etc. At the same time, VCLog has seamlessly integrated a variety of large language models (LLMs) such as Qwen, DeepSeek, and Llama to build a full-stack AI-enabled platform to form an efficient and intelligent solution matrix. Combined with the multi-dimensional data captured by VCLog, it provides strong technical and data support for the upgrade of multi-scenario intelligent applications, helping enterprises achieve intelligent transformation and innovation.

Incorporate artificial intelligence to better serve your customers. SoIP, MoIP, and FAPs can capture diverse data and forward it to various AI engines in real time through Voicecyber’s VCBridge Media&AI Connect system, providing a data foundation for intelligent applications such as speech recognition, voiceprint recognition, emotion recognition, and keyword recognition. Powerful AI algorithms go beyond transcription to assess the speed, volume, pitch and other factors of speech using advanced acoustic algorithms to capture the caller’s emotions for more dimensional data. At the same time, it cooperates with VCInsight to intelligently analyze, automatically annotate, score, and report massive voice data, text data, and business data, so as to help enterprises provide customers with better services and enhance their core competitiveness with more intelligent service management methods.

Intelligent data analysis enables more accurate business insights. The data generated by VCLog is combined with VCInsider, and multi-dimensional in-depth analysis is achieved through multi-link collaboration such as data classification, correlation analysis, early warning management, and customer evaluation, combined with artificial intelligence and big data technology. Under the premise of strictly ensuring the authenticity and validity of data, relying on the customized intelligent model of VCInsider, 100% comprehensive analysis and accurate classification of data are carried out, and potential risk calls are automatically identified. At the same time, through the integration of customer evaluation and feedback data, the analysis model is further optimized to improve the accuracy and timeliness of risk identification. This complete solution not only helps enterprises achieve efficient risk management and operation management, but also significantly improves business security and customer satisfaction, and provides strong support for enterprise digital transformation.

Linux and Windows Operating Systems are Supported to Better Meet the Requirements of Unified Operation and Maintenance

The system supports all versions of Microsoft Windows and offers deep compatibility with major Linux distributions, including OpenEuler, Red Hat, SUSE, Ubuntu, Oracle Linux, and CentOS. As public and private cloud services accelerate their migration to Linux platforms, seamless compatibility with these Linux OSs has become a critical evaluation criterion for software selection.

Flexible product portfolio

High-security architecture

FAPs & SoIP & MoIP meet different recording scenarios
Combined with VCLog Advance, it can quickly connect with intelligent applications
The centralized management platform manages voice, video and screen recording files at the same time
Provide a centralized and open API interface to flexibly integrate third-party business systems

Transmission security, Files are uploaded using SFTP
Permission security, Provides permission management for different levels and personnel
Data security, Sensitive data is encrypted and stored in the database, and the recording file supports AES256 Encryption and integrity checking
User Security, Use Microsoft generic reminders such as password length, time, and change Security policies to manage

Product Combination Provides Complete Solution

MoIP is one of the intelligent customer experience management product series. Products such as VCLog, SoIP, FAPs, VCBridge, VCInsider, VCInsight, VCCare, etc. can form a complete and flexible intelligent customer experience management solution. Each product from the combination can also be used in standalone or combined. While contact centers development is progressing, technology helps to provide customer with compliance and high-quality customer service thus assist the enterprise to enhance resilience.

A complete product series that provides the possibility for sustainable development

We focus on research, development and production of “Customer Interaction Intelligent Management” related product. After a long period of experience accumulation, a complete product series has now been formed. Providing optional solutions for customer at each different development stage for “Customer Interaction”. With the maturity of artificial intelligence technology, we will continue to combine new artificial intelligence technology to develop more intelligent products, so that “Customer Interaction Intelligent Management” can achieve sustainable development.

CX using AI to improve customer satisfaction, EX using AI to improve employee value

We are good at summarizing and discovering the co-promotion point from the project, which is the innovation point that the customer and we are eager to achieve, and this innovation is not a slogan, but to abandon the old thinking and do it. From now on, we will focus on CX and EX respectively, provide a better software portfolio for customers to choose from, meet the different needs of customers in CX and EX, and help our customers create higher satisfaction and higher employee value.

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