Efficient data migration platform to effectively protect enterprise data assets

Historical audio recording data that can be used continuously is an important asset for a business. With the upgrading and development of communication technology, contact centers are constantly updating their existing voice communication platforms, and many contact centers have chosen cloud communication platforms. VCMigrate (formerly IMAM) provides a variety of efficient migration methods to deal with different demand scenarios, which can not only migrate a large number of data files completely and securely, but also migrate database data synchronously, and migrate historical data to VCLog recording system without conflicting with existing data. Effectively protect the data assets of the enterprise. At the same time, with the transcription function of VCLog Advance, historical data can be transcribed by voice to meet the complex and changeable needs and scenarios of “intelligent customer interaction management” in the contact center.
 

Centralize all interactions into one platform

Overcome the challenges of managing multiple systems. After the new recording system was launched, the contact center still had to invest a lot of manpower and financial resources to maintain the old system due to concerns about the security of data assets. However, there are many hidden dangers in the old system, such as the limited service life of the hardware of the storage device, and the security risks in the process of upgrading the software operating system, which can easily lead to the loss or unusability of precious historical recording data. Business personnel need to switch between multiple recording systems to check and listen, and operation and maintenance personnel also need to deal with multiple systems at the same time, and labor costs continue to rise. Through VCMigrate, all the interaction records of the enterprise can be centralized into one VCLog platform for comprehensive data management, and enterprises can easily locate and efficiently access historical recording data, avoiding the challenges caused by managing multiple systems, and effectively reducing the compliance risks caused by data inaccessibility and data inauthenticity.

Simplify system management and reduce business operating costs. VCMigrate can fully migrate the recording data of all customer interactions in the enterprise, strictly ensuring the integrity, consistency and accuracy of the data, so that the data can meet the requirements of auditability and compliance. VCMigrate can efficiently, quickly and accurately migrate the historical data files of the user’s existing multiple brand recording systems to the VCLog platform for unified management, which greatly simplifies the operation process of business personnel, so that they do not need to switch between multiple recording systems, and the operation and maintenance personnel only need to ensure the stable operation of VCLog, which greatly improves work efficiency. As a result, enterprises not only gain absolute control over their data, but also eliminate the need to spend a lot of resources to manage multiple systems, effectively reducing overall operating costs and effectively achieving the goal of reducing costs and increasing efficiency.

Multi-source data, one-stop migration. VCMigrate breaks through the barriers of different systems, different vendors, and different storage devices, whether it is a recording system of various brands, a voice recorder, or an voice and video file from a local hard disk, storage media, or cloud platform, it can be seamlessly migrated, helping enterprises achieve centralized and unified data management. VCMigrate is fully adapted to mainstream databases, supports various database record indexing methods, can customize the historical voice recording records and on-the-go data fields stored by customers in XML format, and flexibly adjust the corresponding voice and video files, and write them into the VCLog database for centralized management after recombination. At the same time, the support for mainstream voice and video formats such as MP3 and WAV ensures that there is no need for cumbersome format conversion during migration, and truly realizes one-stop migration.
  

Excellent performance ensures data quality, and robots will make the impossible possible

Superior performance for efficient and fast migration. VCMigrate can optimize data transmission technology through intelligent algorithms, significantly improving the speed of data migration, whether it is massive customer interaction record data or complex business data, it can achieve fast and efficient migration. What’s more, VCMigrate uses VCBot as an intelligent tool to automatically and accurately migrate recording files according to preset scheduled tasks. This innovative automation feature saves time and money, allowing companies to quickly focus on their core business.

Perfect audit strategy to ensure the quality of user data. VCMigrate’s powerful file recognition and comparison capabilities ensure that every historical recording file is migrated to VCLog without errors. VCMigrate provides a complete audit strategy, using effective technical means such as calculating the hash value of files, starting from different dimensions such as the quantity and quality of data, as well as log keywords, to cross-check the user’s massive data before and after migration, to ensure that the file content is not lost or damaged in the slightest, and provides data quality assurance for enterprises to reuse data assets.
   

Secure means of data migration to meet compliance requirements

Encrypted transmission to ensure data security. Data is a valuable asset for your business, and the security of your data is paramount during migration. VCMigrate uses advanced encryption algorithms to encrypt the recording files in transit to ensure that the data will not be illegally stolen or tampered with during the migration process. Even if the data is attacked during transmission, the encrypted files can effectively protect your privacy and business secrets, fully ensuring the authenticity and reliability of the data.

Multiple backup mechanisms to ensure data integrity. To prevent data loss due to unexpected situations during the migration process, VCMigrate has a built-in multiple backup mechanism. Before migration, VCMigrate will automatically back up the source files, and during the migration process, the corresponding backup files will be automatically generated for each batch of files migrated to the end, and the operator can restore data from the backup files at any time in case of problems during the migration process, minimizing the risk of data loss.
   

Versatile Data Migration Methods for Diverse Scenarios

Scenario 1: Legacy Device Replacement Migration
VCMigrate supports data migration between VoiceCyber’s proprietary products and third-party recording systems to VCLog. It also converts source audio encoding formats to match the target system’s requirements. Migrated data can be transcribed into text via the Whisper.

Scenario 2: Multi-Brand System Integration
VCMigrate enables post-call migration of third-party data to VCLog for centralized query and management. Migrated data is also transcribed by the Whisper.

Scenario 3: Automated Migration for Manual Processes
When enterprises rely on manual operations (e.g., meeting recordings or voice recorder files), traditional migration via system downloads is time-consuming and error-prone. VCMigrate leverages VCBot to automate full-file migration based on predefined schedules. Transcription via the Whisper  further enhances accuracy while eliminating manual effort and time costs.
   

User-centric, to create the ultimate service experience

One-click for easy migration. We are well aware of the importance of user experience, so we strive to create a simple, intuitive and easy-to-use interface in the software design process. Even if you don’t have technical expertise, this visual graphical interface makes it easy to navigate complex recording file migrations. In just a few simple steps, select the source file path and destination storage location, tap the “Start Migration” button, and VCMigrate will automatically and orderly move forward with the migration according to the pre-set rules and processes, without your intervention.

Professional team, all-round escort. From the moment a user chooses VCMigrate, the professional technical team will work seamlessly. Before the migration starts, the team will provide you with detailed consultation with in-depth professional knowledge and tailor the optimal migration plan based on your actual needs. During the migration process, no matter what problems are encountered, technicians will respond immediately and quickly provide practical and effective solutions with the help of multiple channels such as online customer service and telephone hotlines. After the migration is completed, we will take the initiative to return to the migration to carefully verify the migration results to ensure that users are 100% satisfied with the final results, so that users can feel at ease on every migration journey.

Customized services to meet the personalized needs of users. Each user has unique needs in terms of data migration, and detailed customization services can meet different individual requirements. Whether it is necessary to set specific file filtering rules to accurately select the files that need to be migrated; If you still have special considerations for the migration sequence and expect to arrange the migration process according to a specific logic, VoiceCyber’s professional technical team will focus on the needs of users and carry out customized development of VCMigrate. Through in-depth communication and fine-grained debugging, we create an exclusive migration solution to ensure that the data migration work fully meets the user’s business process and expected goals.

 

 

Product Combination Provides Complete Solution

VCMigrate is one of the intelligent customer experience management product series. Products such as VCLog, SoIP, MoIP, FAPs, VCBridge, VCDiscovery, VCBot, VCInsider, VCInsight, VCCare, etc. can form a complete and flexible intelligent customer experience management solution. Each product from the combination can also be used in standalone or combined. While contact centers development is progressing, technology helps to provide customer with compliance and high-quality customer service thus assist the enterprise to enhance resilience.

 

 

 

A complete product series that provides the possibility for sustainable development

We focus on research, development and production of “Customer Interaction Intelligent Management” related product. After a long period of experience accumulation, a complete product series has now been formed. Providing optional solutions for customer at each different development stage for “Customer Interaction”. With the maturity of artificial intelligence technology, we will continue to combine new artificial intelligence technology to develop more intelligent products, so that “Customer Interaction Intelligent Management” can achieve sustainable development.
 
 

CX using AI to improve customer satisfaction, EX using AI to improve employee value

We are good at summarizing and discovering the co-promotion point from the project, which is the innovation point that the customer and we are eager to achieve, and this innovation is not a slogan, but to abandon the old thinking and do it. From now on, we will focus on CX and EX respectively, provide a better software portfolio for customers to choose from, meet the different needs of customers in CX and EX, and help our customers create higher satisfaction and higher employee value.

 
 
 
Related Product List

846-3801-001, VCMigrate (IMAM) Base Package (Windows)
846-3801-022, VCMigrate (IMAM) License
846-3801-***, Product is not all listed out, please call for inquiry