VoiceCyber Co., Ltd. (referred as VoiceCyber) recently released the latest version of contact center voice, video, screen recording as VCLog v10.2. Since the establishment of VoiceCyber Co., Ltd. in 2001, VCLog has always been the core product of company. Throughout these years, VCLog had been developed and upgraded from only supporting various PABX to omnichannel recording including voice, video, screen and multimedia. At the same time, VCLog is integrating with various speech and images artificial intelligence engines to provide intelligent applications.

VoiceCyber has been dedicated to innovate and bridging the technology gap, in order to ensure the reliability and stability of products. A single voice recording server is able to support 2000 channels while a single system is able to conduct centralized management on 100 voice recording servers; which achieving the milestone progress of single system supporting 200,000 channels and 100,000 con-current channels.


Fully Embrace Cloud Era:

  • Cross-Browser: HTML5 architecture, no plugins required
  • Cross-Operating system: Windows; Linux
  • Cross-Database: MySQL, Oracle, MSSQL
  • Data transmission using HTTPS and SSL
  • Secure data content via AES256 encryption
  • Support LDAP
  • Support single sign-on (SSO)
  • Support Docker container and virtualization
  • Adopt License Server for centralized management and allocation of license resources
  • Support SBC SIPREC recording
  • Support network acceleration
  • Support Kafka cluster real-time message processing


Fully Embrace Intelligent Era:

  • Ready integrate with speech and image artificial intelligence engines
    • Voice + AI: Support dual-track PCM file recording and real-time voice streaming; integrate with market mainstream speech analysis engines such as Alibaba, Baidu, Kriston AI, Pachira, Sinovoice, ValidSoft
    • Image + AI: Recognize and record the text content from agent PC screen through OCR integration
  • Intelligent quality management system ICCM provided with beneficial data for contact center
  • VCLog BI as a platform provided intelligent big data analysis from voice, video, screen data


Fully Improve Product Performance:

  • Support 300 concurrent channels of real-time voice transmit in a single server; transmission delay is less than 5 seconds; integrate with various engine platform at the same time
  • Support 1000 concurrent channels of dual-track voice recording and offline voice file integration; support customization of random recording data such as transmission ID, Call ID, voice recording URL
  • The retrieval result time of recorded files is less than 5 seconds; the interval time from the end of call to available of playback is less than 3 seconds
  • Continuous service of 24/7 throughout the year; achieve backup and redundancy with 99% reliability


Fully Improve System Features:

  • Support fusion playback of voice, video and screen recording; achieve centralized query and management
  • Support permanent recording retention; system upgrade data migration
  • Achieve high reliability configuration of recording components and server level, that the ongoing call recording will not be lost
  • Support the latest information security standard PCI-DSS 3.0
  • Support real-time and offline recording archive
  • Support self-monitoring feature of system software and hardware; server operating status is able to generate recording health check report
  • Support data storage method of local hard disk and network; recording file encoding format: AAC, 729a, MP3, PCM; video and screen recording file encoding format: H.264 and H.265
  • Support open source standard common format (WAV, MP3, etc.), encrypted format recording retrieval; able to extract entire recording; able to clearly separate conversation between agent and customer
  • Support new generation of SoIP super client; achieve centralized recording and real-time monitoring of agent’s voice, video and screen
  • Support automatic monitoring; system automatically trigger record screen according to the business type of incoming call or the business operation during the conversation; business type that required automatic monitoring is configurable
  • Support multiple screen recording feature; use WebSocket method to conduct multiple screens monitoring
  • Screen recording storage supports soft compression based on dynamic compression algorithms and hard compression based on GPU 264 to H.265 transcoding
  • Support alarms for channel status, number of recordings, ultra-long or ultra-short recordings, database connection status, service running status, CPU/ memory/ hard disk status, backup/ deletion operating status, etc.; but not limited to the following alarm modes: client, email, short message, SNMP
  • Provide standard Restful API port; customer can integrate recording search or playback feature to business system as needed
  • Provide centralized management mechanism to recording system that required multiple devices; daily maintenance of the system is carried out through centralized terminal software; real-time display of configuration and status of each port; configuration or query of the status of each port is available


Since its establishment in 2001, VoiceCyber Co., Ltd. has been committing to provide contact center with the best workforce optimization solutions (WFO), with products included contact center recording and monitoring of voice, video and screen, intelligent quality inspection, business intelligence, artificial intelligence, etc.

The company has established R&D center in Shanghai, Beijing, Chengdu, Changsha with Shanghai as the headquarter. The sales and services network of VoiceCyber are spread all over the world including Shanghai, Beijing, Guangzhou, Shenzhen, Chengdu, Hong Kong, Tokyo, and Kuala Lumpur. VoiceCyber Co., Ltd. has long-term services for the financial, communications, government, transportation, manufacturing, electric power, medical and other industries.