Unified Supervision and Traceability of Multi-scenario Service Behaviors of Enterprises

With the rapid growth of enterprise business volume, business disputes and misleading sales also occur from time to time. Some enterprises have gradually realized that in addition to supervising the customer service staff of the contact center, they also need to record and save the important links of the counter service of the physical store and the visit of the field staff to customers, so as to realize that the important information of the service behavior can be reviewed, the problem can be queried, and the responsibility can be investigated, so as to effectively prevent business operation risks and greatly reduce the passive situation of the business hall in responding to complaints in the past. In addition, enterprises also require unified supervision of the service behavior of physical stores, field staff and contact centers.

MoIP & SoIP & FAPs Combined with VCLog Provide a Complete Solution

Indoor Space Recording

Using the all-in-one multi-sound card recording system MoIP, with different types of microphones, you can record spatial audio in different areas.

Counter Service Recording

According to a variety of different counter scenes, choose hidden microphones, gooseneck microphones, intercom microphones, wireless microphones, etc., through SoIP can not only record audio, but also combine screen recording, video recording and other functions to record the service process in an all-round way, save and record the complete service process, convenient for post-event data analysis, compliance management, etc.

Decentralized Store Recording

VoiceCyber provides FAPs AIoT smart microphone solutions, which can effectively suppress background noise or irrelevant sounds when recording the voices of service staff and customers in physical stores in noisy environments, and support speaker separation, with artificial intelligence engine, so that enterprise data has more value that can be mined. At the same time, FAPs AIoT can also support IP and analog recording calls. In this way, the telephone calls in the decentralized stores, the spatial recording and the centralized recording of the central organization can be managed and queried in a unified manner in VCLog.

Records and management of operation logs are supported
It supports real-time forwarding of voice data and docking with artificial intelligence
Support to query recording records by business hall station and time
B/S architecture, you can log in to any external browser
It supports user management and management of voice recordings by level, authority, and domain
The storage space of the recording is guaranteed for more than two years, and the deletion cycle can be set
Supports recording, recording, and screen recording file operations, including retrieval, playback, downloading, and deletion
Cloud deployment, support cloud alarms, display MIC line alarms and network connection alarms on the cloud platform, and push them to external customers
Provide SDK, provide open APIs through the management platform, support file query, playback, download, support distributed deployment, centralized management

Professional Hardware Equipment