Easily create a 1~40,000Ch Decentralized Outbound System

From 1 to 40,000 channels of phones. VoiceCyber new decentralized outbound intelligent management solution provide a solution to company to build a recording network from 1 phone to 40,000 phones by adding distributed phones from different distributed branches. Adding the distributed company phones from each location to one whole network is creating a massive decentralized outbound system for the company.

Manual calling, full recording. Decentralized outbound system able to record and centralized manage every phone. Central system able to distribute outbound call task to each branch location and even distribute personally to financial manager, relationship manager, insurance agent, etc. This helps maintain the customer relationship in each branch location by providing the correct service and the right serving manager.

 

Quick Deployment, Centralized Management

Plug and play, Quick and convenient. Regardless of IP phone or analog phone is used, the original phone line will not be abandoned or modified. Phone number will be remained while only need to replace the original phone with the special recording phone. Quick and easy while all operations only required to follow the user manual.

Centralized storage, Centralized management. Special recording phone able to upload the recording file to the company central system to achieve centralized storage and management for recording files. This is a good practice for the future data mining development.

 

Quick integration, Effectively Manage Customer

Standard interface, Quick integration with CRM system. Decentralized outbound system able to integrate seamlessly with any CRM system (or any other third-party system) through the standard API interface. Only one click from CRM platform interface to select manual calling task and complete the call. Popup mode and management mode of CRM system can be integrated no matter 1 phone or 40,000 phones. This helps companies to increase working and management efficiency, at the same time increase company interest.

 

AI Empowerment, Enhance Company Core Competitiveness

Enhance the business strategy for security and compliance. Decentralized outbound management able to integrate with VoiceCyber self developed ICCM intelligent quality inspection to do voice transcription, analysis and auto tagging on massive amount of recording files. Powerful AI algorithms not only support voice to text transcription, also able to capture the emotion of speaker by analyze on the speech rate, volume and tone. Compliance management with intelligent analysis will definitely improve company capability and core competitiveness.

 

Support Linux and Windows OS, Better Fulfill Maintenance Requirements

Besides from supporting various versions of the Microsoft Windows OS, VCLog also support other Linux OS with x86 architecture system such as CentOS, Euler, OpenEuler, Redhat, SUSE, ubuntu and UOS; and Linux OS with arm architecture system such as OpenEuler and UOS. Above mentioned Linux OS will be an important consideration since public cloud and private cloud of software are slowly migrating to Linux OS.

 

Product combination provides complete solution

VCLog is one of the intelligent customer experience management product series. Products such as VCLog BI, ICCM, IBAE, Teleopti WFM, SoIP, MoIP, IMAM, etc. can form a complete and flexible intelligent customer experience management solution. Each product from the combination can also be used in standalone mode or combined. While contact centers development is progressing, technology helps to provide customer with compliance and high-quality customer service thus assist the enterprise to enhance resilience.

 

 

Flexible Deployment

No limitation on phone line type or distributed mode, centralized record and manage on IP or analog phones.

Network Adaption

Adaptable to various company network architecture, manage special FAPs device phone recording and integrate internal and external company network.

     

 

Integrated and Expandable

Able to seamlessly integrate with other VoiceCyber intelligent compliance management products and expand to intelligent applications.

Cost-Effective

No need of special tapping device or network configuration, directly record device conversation and centralized manage recordings through the current company network.

 

 

A complete product series that provides the possibility for sustainable development

We focus on research, development and production of “Customer Interaction Intelligent Management” related product. After a long period of experience accumulation, a complete product series has now been formed. Providing optional solutions for customer at each different development stage for “Customer Interaction”. With the maturity of artificial intelligence technology, we will continue to combine new artificial intelligence technology to develop more intelligent products, so that “Customer Interaction Intelligent Management” can achieve sustainable development.

 

 
Related Product List

836-0002-002,VCLog Base Package(Linux)
836-0001-002,VCLog Base Package(Windows)
836-1800-001,VCLog Restful API
891-2400-005,FAPs3 
891-2400-011, RP/YF1 Analog recording phone
836-****-***,891-****-***, Product is not all listed out, please call for inquiry