Since its establishment in 2001, VoiceCyber Co., Ltd. has been dedicated to providing contact centers with the best human resources optimization solutions (WFO). The company has established its branch offices in Beijing, Guangzhou, Shenzhen, Chengdu and Wuhan with its headquarters in Shanghai as the center, and has established sales networks all over the world including Hong Kong, Tokyo, and Kuala Lumpur (VoiceCyber SEA Sdn Bhd).
VoiceCyber boosts strong independent research and development capabilities. It has set up R&D centers in Shanghai, Beijing, and Chengdu. The independently researched and developed Human Resource Optimization Solution (WFO) was included in the Gartner Magic Quadrant Market Research for Human Resource Management as early as 2015. In order to help its customers to success in the era of big data, VoiceCyber has adopted advanced artificial intelligence technology, and has helped customers improve the operational efficiency of the contact center, reduce operational risks, and increase customer loyalty and their own profitability.
As a professional contact center human resources optimization solution (WFO) provider, VoiceCyber has accumulated years of project experience and ample talent and technology reserves, and will continue to delivery more rational and mature products.