|Ping An Technology
IP Recording, Real-time Voice Forwarding / 20000+ Ch
Client Review: VoiceCyber Co., Ltd. provides our company with VCLog UMP contact center recording system and on-site maintenance services for recording products. As a professional supplier for communication products, the VCLog UMP recording system has good sound quality, supports multiple recording downloads and search methods, and the system runs smooth and stable. The technical supports are serious and responsible at work with a great attitude while being efficient in dealing with system issues. We hope it can be maintained in the following service, thank you.
|China Pacific Insurance (Group) Co., Ltd.
Huawei IP Recording / 1000+ Ch
Client Review: Since summer of 2016, VoiceCyber UMP recording system has been deployed and operated in our company for nearly four years. The total number of licenses used exceeds 7,500 channels with stable operation. As a recording manufacturer, VoiceCyber responds promptly to various issues arising during the operation of the system, provide effective solutions as soon as possible and complete changes to solve the issues. Due to business needs, our company has requested a few requirements one after another, and VoiceCyber has basically realized the requirements through customized development or modification. In terms of service, VoiceCyber’s onsite staff is capable of completing the daily inspection and maintenance tasks of the system. Furthermore, standardizing the implementation of our company’s daily work and change procedures. Moreover, actively cooperate with other colleagues on the operation and maintenance of the contact center telephone traffic management system. The company is also willing to take the initiative to investigate for any risk, immediate feedback to us to communicate and solve the issue. Our company recognizes VoiceCyber recording products and is satisfied with the service.
|Taikang Life Insurance Co., Ltd.
Analog Recording / 20000+ Ch
Client Review: Sound quality of recording are good: clear sound quality, low noise, soft and no harsh tone, good noise reduction effect, moderate recording playback operation such as slow playback and fast forward, with simple and convenient operation. The system is relatively stable, and there are barely any recording issues in the past 10 years. After-sales service is satisfying: When encountering recording-related issues, the processing time is fast after feedback to the manufacturer’s technical personnel. The related issues are also improved in the later stage, and the whole user experience is great.