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驱动软件 |
随着呼叫中心向着多媒体、多渠道、智能化发展，语音识别、声纹认证等人工智能技术被广泛应用。而这些人工智能的效果又与原始声音的品质高度相关，噪音更成为人工智能引擎识别率的天敌，如何有效的抑制背景噪音或者非相关声成为各人工智能引擎厂商和呼叫中心亟待解决的技术难题。
*背景噪声：是指呼叫中心坐席密集的情况下，众人同时讲话所产生的背景噪声。
*非相关声：是指呼叫中心坐席在听远端客户讲话而自己没有讲话时，近场的其他人声或者邻座的声音。
More and more contact centers adopted artificial intelligence technologies to automate contact center operations, in order to reduce labor cost or to inprove contact center management. The effect of artificial intelligence technology is highly correlated with the quality of the original sound, making noise the natural enemy of the recognition rate. How to effectively suppress background noise and uncorrelated sound has become a key technical problem to be solved.
*Background noise: The background noise caused by people talking at the same time when the contact center is seated densely.
* Uncorrelated sound: The voice of neighboring agents accidentally collected by the microphone when the agent is not speaking.
技术与服务是我们的核心竞争力
Technology and Service are Our Core Competencies
- 统一的服务接入
统一的接口，由接口人协调和安排客户支持资源， 使客户更简单、高效地解决所面临的各种问题。
- Service Interface
Customer service for each customer is provided through a dedicated interface person, who arranges customer support resources to facilitate the progress, so that the customer could receive simple and efficient support to deal with all problems faced.
- 强大的研发能力
强大的研发能力可为客户提供丰富的增值性服务，包括客户化定制，与新技术的对接及测试等。
- R & D Capabilities
As a technology-service-oriented enterprises, DupliCALL is able to provide customers with a wealth of value-added research and development services, including customization, integraton and advice, architecture and testing of new technology features.
- 售后服务
定期巡检
每季度一次定期、两次机动巡检，检测设备和系统的利用率、稳定性、可靠性等多项系统性能指标 续保可根据客户的需求灵活指定巡检次数和要求 巡检时间可根据客户时间灵活安排。
特殊日期保障服务
提供特殊时间（维护日、机房/布线调整改造、节假日、年度结算日、国庆等及客户认为需要的时间）的技术咨询和保障服务。
- After-sales Service
Regular inspection
Provides one regular and two motorized inspection for each quarter to test utilization, stability, reliability, and other system performance indicators of equipments and systems. The warranty is renewable according to customer’s demand. Consumers can specify the number of inspection and inspection time to meet their schedule.
Special date guarantee service
Provides remote time (maintenance day, room / wiring adjustment and transformation, holidays, the annual settlement day, National Day, and customers think the time needed) remote sevice. The security period is specified by your company.
服务承诺
Service Commitment
紧急故障，2小时内回应，并安排现场解决故障
Respond within 2 hours to emergency failures, and arranges on-site troubleshooting
非紧急故障，将在8小时内回应
Respond within 8 hours to non-emergency failure
一般故障，24小时内排除
Troubleshoot general failures within 24 hours
设备故障的返修时间不超过2周
日常管理和维护服务，正常响应时间为24小时
For daily management and maintenance services, the normal response time is 24 hours
售前技术支持：
Pre-sales technical support:
电话：+86 21 5187 7890
Tel: +86 21 5187 7890
Email: TS@voicecyber.com
售后技术支持：
After-sales technical services:
支持热线：400 7767 890
Hot line: 400 7767 890
Email: TS@voicecyber.com
需了解更多产服务支持关内容，请联系：TS@voicecyber.com咨询。
For more information, please contact TS@voicecyber.com.