|China Telecom Co., Ltd. Shanghai Branch
Huawei IP Recording / 5000+ Ch
Client Review: Shanghai Telecom’s contact center will inevitably be having some issues in the process of providing services to customers. It might be a dispute between the customer and the agent, or a dispute between the manager and the agent. At this time, it is difficult to judge between right and wrong. The call recording records all the information of the contact center’s verbal interaction, while the screen recording records the real-time computer business operation process of the agent. When there is a dispute, the call recording and screen recording can provide sufficient evidence to judge who is right and who is wrong. We have purchased the multimedia recording (screen recording) application from VoiceCyber Shanghai on the current contact center platforms hotlines 114, 118114, 112 and 10000. Through more than 10 years of cooperation, we can see that VoiceCyber’s products are very efficient and stable while the use of VoiceCyber’s application is also humanized. VoiceCyber are maintaining close relationship with users, making reasonable adjustments and customization according to customer requirements. The product maintenance service team is also very serious and responsible. Overall, we are very satisfied with VoiceCyber product application.
|Oriental Cable Network Co., Ltd.
Cisco IP Recording / 500+ Ch