VCBot Process Automation

Process automation intelligently

Contact center is an important hub connecting enterprise and customers. Which has a critical impact on the overall operational efficiency and service quality of enterprises. With intelligent automation capabilities, flexible deployment methods, low-cost investment and high-reliability services, VCBot Process Automation creates a new solution for contact center to perform efficient and stable intelligent automation tasks, helps enterprises strictly control the key nodes of each process, and brings all-round improvement to the operation and service quality of contact centers.

Intuitive method to prevent errors

Fully automated task execution. When contact center O&M personnel complete repetitive and monotonous tasks such as daily data migration, system inspection, and report statistics, they are prone to produce some low-level errors, resulting in increased operating costs for the contact center. VCBot can efficiently and reliably perform 100% error-free automation tasks for these routine tasks by presetting refined planning tasks, significantly increasing the automation ratio of contact centers, effectively reducing operating costs, and achieving the dual goals of reducing costs and increasing efficiency.

Flexible deployment, scales to any size

VCBot is flexibly adapted to different sizes of enterprise. For large-scale contact centers with intensive personnel and heavy services, VCBot can tailor large-scale cluster deployment solutions to fully meet their strict requirements for high concurrency and large data processing. For small contact centers that focus on providing personalized services, it can also be deployed with minimal stand-alone machines, empowering small teams in a compact and lightweight way to carry out customer service work flexibly.

Automation empowers and improves production efficiency

Protect data migration process. Without manual intervention, VCBot’s preset process can be triggered by scheduled tasks or events to achieve 24/7 uninterrupted automatic data migration and backup, helping business personnel get rid of repetitive and logical work, and fully ensuring the authenticity, reliability and compliance of data. At the same time, it can help enterprises maximize the liberation of manpower from cumbersome affairs, and then optimize the personnel structure, so that employees can focus on more creative and valuable work, and improve the production efficiency of the enterprise.

Human-machine collaboration. Managers import pre-set relevant process rules into the VCDiscovery AI Supervisor system through VCBot, and when the agent enters the specified process to work, VCDiscovery starts to monitor the compliance of the agent’s operation. If there is a violation, the system will notify the administrator to intervene or automatically send a prompt message to the agent’s screen, lock the screen, etc., to prevent the agent’s subsequent violations. At the same time, VCBot will mark the violation and synchronize it to the VCInsight system to make a reasonable score for the agent’s work.

Low cost, High return

In the traditional process of contact center, in the face of complex scenarios of different businesses, R&D personnel are often required to be deeply involved, and the reusability of related procedures is low, so enterprises have to continue to invest a lot of human and material resources. VCBot has in intuitive and easy user interface with all the element extraction and logical operation process visualized. After simple training, operators can easily master the relevant logic operations, customize the preset process according to their own industry needs, and adjust the process steps flexibly and freely as the business changes. The flexibility and ease of use of VCBot drives the efficient operation of business processes, significantly reduces operating costs, and creates significant returns for enterprises.

Intelligent scheduling for service quality compliance

In the traditional mode of contact center, the processing of massive amounts of data and repetitive backup work are overly dependent on manual operations. In the manual operation process, it is easy to make low-level mistakes such as input errors and missing file backups, which will lead to serious damage to the integrity and reliability of backup data. VCBot ensures that data processing and backup tasks are carried out safely, reliably and in an orderly manner through intelligent and unified scheduling, pre-set processes, and unified service standards. VCBot can backtrack the entire operation process, which effectively guarantees the stability of service quality, and also meets the requirements of the compliance supervision department, laying a solid foundation for the long-term development of the enterprise.

A complete product series that provides the possibility for sustainable development

We focus on research, development and production of “Customer Interaction Intelligent Management” related product. After a long period of experience accumulation, a complete product series has now been formed. Providing optional solutions for customer at each different development stage for “Customer Interaction”. With the maturity of artificial intelligence technology, we will continue to combine new artificial intelligence technology to develop more intelligent products, so that “Customer Interaction Intelligent Management” can achieve sustainable development.

CX using AI to improve customer satisfaction, EX using AI to improve employee value

We are good at summarizing and discovering the co-promotion point from the project, which is the innovation point that the customer and we are eager to achieve, and this innovation is not a slogan, but to abandon the old thinking and do it. From now on, we will focus on CX and EX respectively, provide a better software portfolio for customers to choose from, meet the different needs of customers in CX and EX, and help our customers create higher satisfaction and higher employee value.

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