VoiceCyber Co., Ltd. (referred as VoiceCyber) participated the “2018 AI AND FINTECH INNOVATION SUMMIT” which was held by Pachira Information Technology (Beijing) Co., Ltd. in The Lakeview Hotel, Beijing on 20/4/2018.

During the conference, VoiceCyber presented a series of workforce optimization solutions for contact centers including voice recording, video recording, screen recording, intelligent inspection, workforce management, etc. In order to conform to the trend of big data era, VoiceCyber combined with Artificial Intelligence to help boost the operating efficiency of contact center, improve operational processes, reduce operational risks, and improve customer loyalty and profitability.

Since its establishment in 2001, VoiceCyber Co., Ltd. has been dedicated to providing contact centers with the best workforce optimization (WFO) solutions. The company has established its branch offices in Beijing, Guangzhou, Shenzhen, Chengdu and Wuhan with its headquarter in Shanghai as the center, and has established sales networks all over the world including Hong Kong, Tokyo, and Kuala Lumpur (VoiceCyber SEA Sdn Bhd).

As a professional workforce optimization (WFO) solution provider for contact center, VoiceCyber has accumulated years of project experience, ample talent and technology reserves, and will constantly challenge itself, surpass itself to continue deliver more mature products practically from the perspective of users.