VoiceCyber Co., Ltd. (referred as VoiceCyber) participated the “2019 Experience Avaya Shanghai Summit” which held in Pudong Shangri-la hotel (33 Fucheng Rd, Lu Jia Zui, Pudong, China) on 3/9/2019.
During the exhibition, VoiceCyber will exhibit the newly released customer experience intelligent unified management solution for physical stores and contact centers. This solution will combine with artificial intelligence to integrate various types of data from physical stores and contact centers, in order to realize unified management of voice, video, screen recording and intelligent inspection in one series of system. This enables multi-dimensional monitoring on physical stores and contact centers, which will constrain and standardize the service behaviors of employees and protect the legal rights of corporations and customers.
At the booth, many attendees showed strong interest to the customer service experience intelligent unified management solution for physical stores and contact centers presented by VoiceCyber.
Since its establishment in 2001, VoiceCyber Co., Ltd. has been dedicated to provide contact centers with the best workforce optimization solutions (WFO), with the products included contact center voice and video recording, screen recording and monitoring, intelligent quality inspection, business intelligence, artificial intelligence, etc.