VoiceCyber Co., Ltd. (referred as VoiceCyber) participated the “FINEXT FINOVATING SUMMIT 2019” which was held in The Longemont Shanghai (1116 Yan’an W Rd, Changning, China) on 25-26/9/2019.
During the exhibition, VoiceCyber exhibited the newly released customer experience intelligent unified management solution for multiple financial locations and contact centers. This solution will combine with artificial intelligence to integrate various types of data from multiple financial locations and contact centers, in order to realize unified management of voice, video, screen recording and intelligent inspection in one series of system. This enables multi-dimensional monitoring on multiple financial locations and contact centers, which will constrain and standardize the service behaviors of employees and protect the legal rights of corporations and customers.
At the booth, many attendees showed strong interest to the customer service experience intelligent unified management solution for multiple financial locations and contact centers presented by VoiceCyber.
Since its establishment in 2001, VoiceCyber Co., Ltd. has been dedicated to provide contact centers with the best workforce optimization solutions (WFO), with the products included contact center voice and video recording, screen recording and monitoring, intelligent quality inspection, business intelligence, artificial intelligence, etc.