VoiceCyber Co., Ltd. (referred as VoiceCyber) participated “The 15th Contact Center Industry International Leader Summit and Annual Award Ceremony 2019” which was held in Empark Grand Hotel (69 Banjing Rd, Haidian, China) on 17-18/9/2019.
During the exhibition, VoiceCyber exhibited the newly released customer experience intelligent unified management solution for physical stores and contact centers. This solution will combine with artificial intelligence to integrate various types of data from physical stores and contact centers, in order to realize unified management of voice, video, screen recording and intelligent inspection in one series of system. This enables multi-dimensional monitoring on physical stores and contact centers, which will constrain and standardize the service behaviors of employees and protect the legal rights of corporations and customers.
Since its establishment in 2001, VoiceCyber Co., Ltd. has been dedicated to provide contact centers with the best workforce optimization solutions (WFO), with the products included contact center voice and video recording, screen recording and monitoring, intelligent quality inspection, business intelligence, artificial intelligence, etc.