In large contact centers, due to the large scale of the channel amount, when performing mirroring recording, there are limitations and pressures on the multi-port and multiple mirroring of network switches. The VCLog CM Server function module emerges as the times require. This mainly solves such problems.
The VCLog CM Server can mirror the voice data of the network switch. Through the internal program processing, the voice data is distributed to the voice data required by each recording server, and the useless data can also be masked.
The VCLog CM Server supports dual-system hot backup mode. When a host computer encounters a problem, it can automatically switch to the standby device and continue to distribute voice data.Product Features

• CM Server Capacity: Maximum Capacity 5000 Lines

• Support hot standby mode to achieve seamless switching