Since its establishment in 2001, VoiceCyber Co., Ltd. has dedicated itself to providing the best human resources optimization solutions (WFO) for contact centers. The company has branch offices in Beijing, Guangzhou, Shenzhen, Chengdu, and Wuhan, and headquarter Shanghai, and has established sales networks all over the world including Hong Kong, Tokyo, and Kuala Lumpur (VoiceCyber SEA Sdn Bhd).
VoiceCyber possesses strong independent research and development capabilities. It has set up R&D centers in Shanghai, Beijing, and Chengdu. The independently researched and developed Human Resource Optimization Solution (WFO) was listed in the Gartner Magic Quadrant Market Research for Human Resource Management as early as 2015. In order to help its clients succeed in the Era of Big Data, VoiceCyber has adopted advanced artificial intelligence technology and has helped clients improve operational efficiency, reduce operational risks, and increase customer loyalty and profitability.
As a professional contact center human resources optimization solution (WFO) provider, VoiceCyber has accumulated an ample amount of experience and talent and technology reserves. It will continue to strive to deliver market-oriented and mature products.