How to improve QM efficiency with AI?
From the past, the quality inspection department of the contact center has been conducting random inspection on the r...
How to centrally manage voice, video and screen recording?
With the increasing diversification of communication methods, the communication channel between contact center agents...
How to distribute IP data to guarantee recording quality?
With the embrace of big data and artificial intelligence era, more and more data are clustered together. Under such c...
