Technology and Service are Our Core Competencies

  • Service Liaison

Customer service for each customer is provided through a dedicated liaison officer, who arranges customer support resources and ensures that the customer receives effective support.

  • R & D Capabilities

As a technology-service-oriented enterprise, DupliCALL provides a wealth of value-added research and development services such as customization, integration, advising, and testing of architecture and new technology.

  • After-sales Service

Regular inspection

Provides one regular and two motorized inspections for each quarter to test utilization, stability, reliability, and other system performance indicators. The warranty is renewable according to demands. Consumers can specify the number of inspections and inspection time as they see fit in their schedule.

Special date guarantee service

Provides on-site guarantee service on special dates (maintenance day, room/wiring adjustment, holidays, annual settlement day, National Day, or any other days the customer sees fit). The service period is specified by your company.

 

Service Commitment

  •  Responds within 2 hours to emergency failures, and arranges on-site troubleshooting
  •  Responds within 8 hours to non-emergency failure
  •  Troubleshoots general failures within 24 hours
  •  Repairs equipment failure within 2 weeks
  •  Daily management and maintenance services, normal response time is 24 hours

Technical Support

Pre-sales technical support:

After-sales technical services:

 

For more information, please contact support@voicecyber.com.