|Due to the large number of channels present in large contact centers, recording mirroring can face many limitations and pressure when dealing with network switch ports. The VCLog CM Server function module is designed to solve such problems.
The VCLog CM Server can mirror network switch voice data. Internal program processing distributes voice data to each recording server and blocks useless data.
The VCLog CM Server supports hot-standby mode. When an active server encounters a problem, it can automatically switch to the hot-standby server and continue to distribute voice data.