On 18/09/2019, VoiceCyber won the 2019 Top Ten Call Center Excellence Application Technology Award in the “2019 15th International Leaders of Call Center Industry Summit and Annual Awards Ceremony” which was held by China Call-Center & CRM Association.
Since its establishment in 2001, VoiceCyber Co., Ltd. has been dedicated to provide contact centers with the best workforce optimization (WFO) solutions. The company has established its branch offices in Beijing, Guangzhou, Shenzhen, Chengdu and Wuhan with its headquarter in Shanghai as the center, and has established sales networks all over the world including Hong Kong, Tokyo, and Kuala Lumpur (VoiceCyber SEA Sdn Bhd). VoiceCyber is constantly innovating and combining artificial intelligence to conform to the trend of the big data era. Our solutions have been helping contact centers to improve the operation efficiency, operation process, customer loyalty and their profitability meanwhile reducing the operational risk of the contact centers.
(VoiceCyber won the 2019 Top Ten Call Center Excellent Application Technology Award)